come back of holiday Saturday 7/7/18, The bus air condition was broke, and in this heat it was unbearable, when someone tried to phone Alfa they couldn't get an answer even on the emergency number, eventually I believe a e-mail was sent to complain and was told that it would not be fixed until the bus arrived back in the garage, the driver could have collapse with heat exhaustion and we could have al been killed but that didnt seem to matter, My wife and I both refused to go on any trips so that was a waste of money. The Manager of the hotel on the Isle of wight Sandown asnt got a clue how to run a Hotel, when I aske him about entertainment on the Saturday he said there was none ( the main night) and no entertainment, I couldn't believe it,. The telly room was full of spare beds, I'm not one for watching telly when on holiday, but it is world cup time and England are still there, the telly in the bar was never on, a lot of money could have been made over the bar like in other pubs and clubs, but nothing. When I asked if we could have dinner early when England played the response was we don't open till 6.30, England played at 7, therefore I went somewhere else for dinner, but I noticed that 2 days later there was a trip on and low and behold dinner was served at 6 for those on the trip. No Im not a very satisfied and would have to think again if I travel with Alfa.