Your rep Ben Worley is extremely helpful. I have a few issues though. The information I was sent about the different insoles is out of date, also your website should be updated regarding the discontinuation of the Guru course. I also see on the video that there are 3 possible "widths" of stance on the platform, while I only have 2. Also there is no information in the video as to how or why to determine which width to use. I also have the question as to how to prodeed when the larger degree tab still does not correct the mal alignment. If a customer has issues, such as blisters or arch pain even with the appropriate adaptation period, is there any refund to me if I have to refund to them?