Unfortunately I have nothing positive to report…Firstly before you ask customers for feedback you really need to ensure that their order was fulfilled, I cannot respond to the majority of the questions regarding a ‘no-show’ delivery. I telephoned the following day on Saturday to see what had happened and am still waiting for an answer so why send the questionnaire? Very difficult to rate or review as the promised delivery on Friday 24/03/23 failed to arrive. Unable to give ‘No Stars’ so had to give one. We travelled 100 miles to West Wales on the Thursday afternoon to the property in anticipation of a potential early delivery the following day, we then waited in all day as I was told that because the Milo electric stove was being delivered directly from the manufacturer a delivery time wasn’t possible, only a delivery date of Friday 24 March. Despite having my telephone number and email address no attempt was made to notify me that my order wasn’t going to be delivered. I am still waiting for an explanation four days on ! The stove was required on the Friday as our carpenter had arranged to be with us first thing the following morning to measure up and make a template for the slate hearth in the bedroom and having the fire in situ would have been useful as a visual guide to see how deep it needed to be. So, all in all a lot of wasted time all round. My Visa card was debited on the 18th March and I would appreciate a full refund by the end of today, Monday 27 March.