I have tried to contact Natasha in your Billing department three times and been hung up on three times, after waiting on hold for a total of over an hour, trying to get a resolution to my issues with your service. I was overcharged for the pickup on 4/29. Quoted $157, charged $204. The driver was on time, and pleasant, but the vehicle itself was a bit shabby. My return trip on 5/2 was worse. Your driver, Palwin Dhaliwhal, was the worst driver I have ever had. He arrived thirty minutes late. He complained the entire trip about how he didn't want to go to EWR airport. He even called your offices and tried to get out of it while we were in the back seat. He complained about the traffic, his long drive home after work, how long it takes to get to EWR... The vehicle had a broken taillight. When handling the bags, he basically dumped them on the ground. Finally, he demanded $22 in cash for the tolls, which I foolishly paid, and then basically demanded a tip on top of that. Since I believe the tolls were included in the fare I paid directly to you by credit card, you have a driver who is stealing from your customers. I called to complain on the day of service, but no one was available to help me - the office staff had all gone home (it was a few minutes after 5:00, so that's certainly possible). I highly recommend that everyone avoid this car service.