AWFUL. DO NOT USE! After being in the city for a week with my 80 year old mother, we used 17 Ubers. All of those were 5 star experiences. At the end of the trip I wanted to be sure we had door to door service with 4 suitcases, so I booked this awful service over 3 weeks in advance. Every Uber gave us door to door service. Somehow this “black car service” couldn’t figure that out. I had my mother and 4 suitcases. The driver called me 3 times before pickup to ask where I was. The address that EVERY. SINGLE. OTHER driver could pull up to. This car parked 1.5 blocks away and told me to come to him. My mother fell in the crosswalk trying to get 2 suitcases across the street when there was PLENTY of space in front of hotel. He refused to pull up navigation even though there were street closures because of UN general assembly. He ran into every closed street that my Apple Maps and Google maps told me were closed in the back seat. He drove in 2 lanes in the city, on the E way - we probably got flipped off 7 times and he was yelling the ENTIRE time in a foreign language. We finally get to our terminal and I tell him to pull right up to skycap, he interrupts and says “I know I know”. There was plenty of room In front of skycap and again, he parked far away so I’m stuck with 4 suitcases and my mom walking a distance to get checked in. We had the best trip in the city and everything we did will be rebooked for the large family reunion we were planning EXCEPT this joke of a service. No AC to top it off. Uber, Lyft and every other non professional driver will do 100 times better than these people. Save yourself. Stay away. Before writing reviews, I called 3 times waited on hold and got hung up on every single time. Confirmation #2239656323. They get one star because negative stars isn’t an option.