The car was clean and it arrived early. Traffic was quite bad and our trip from W 27th to EWR took over 2 hours. Our driver got quite agitated about this even though there was nothing that could be done -- it was classic gridlock. His attitude was not helpful. In addition he was an unskilled driver, not unsafe but the "gun and brake" kind. My impression as a first user is that the organization is well operated but it is the driver behind the wheel that makes or breaks it for the company. We tipped your driver well because he had such a miserable driving experience, but I would never want to ride with him again.