Update: Upon submitting this review, a representative immediately contacted me. They've promised to refund the charges for the full amount and sincerely apologized for my negative experience. Hopefully the feedback I provided will encourage Allstate to address operational and call center customer service issues to ensure future customers have a positive experience. Original Post: I am typically reluctant to write bad reviews about companies, but I feel it's an absolute necessity in this case. Hopefully my words of caution will keep another traveler from experiencing the same issues as I did. So here goes... I booked my reservation online a week before my trip to NYC. I included my flight information so they would have up-to-date alerts, and I also paid extra to have my driver pick me up inside upon arrival (I have never traveled through Laguardia before and didn't know what to expect, so I figured this was a safer, easier option). My original flight was delayed, causing me to miss my connecting flight to LGA, so I was placed on another connection that arrived in NYC later in the evening. I called Allstate to let them know that my flight had changed and gave them my updated flight information. They confirmed that my info had been updated and that I would have a driver waiting on me when I arrived in NYC. Upon arriving in NYC at Laguardia, there was no driver waiting for me inside. I walked outside to the pickup area to find no driver waiting out there either. After searching for my driver for another 10 minutes, I called Allstate to check on the status, and they told me they were working through a shift change and that my driver would arrive in 15 minutes when they could get one over to me. After waiting another 30 minutes, I called back to see if they were still planning to send a driver. She explained that they were working on getting me a car, but that it would be another 15 minutes before they could get someone there. Again, I waited another 25+ minutes, only to call back another time and be told there would be yet another delay. I was tempted to cancel my car and just take a taxi at that point, but I got put on hold for long periods of time every time I called, so by the time I was able to get through to another person, my driver was en route. All in all, I waited over an hour and a half after my flight arrived to be picked up. The staff (call center nor driver) never apologized for the delay, and they acted like I was inconveniencing them each time I called to check on the status of my car. I was offered no discount, nor was I offered compensation in any other way. I have not yet checked my credit card statement, but I will not be surprised if I was still charged the full amount (including the extra fee for inside pickup). This company is unreliable and has terrible customer service. Please do yourself a favor and either choose another company or just rely on Uber, Lyft or taxis.