To begin with our vacation...the driver told my husband that he could carry the suitcases and place in the trunk. Then he wanted to drop us off on the other side across the street of The Knickerbocker Hotel and walk a block with suitcases. I said, " absolutely not...this is a car service not Uber and he needed to drop off in front of the main entrance. Also, I signed a receipt book when I noticed the total price was not on it, then before he dropped us off, I insisted on a copy of the receipt. The company is realiable, car was in very good condition an A rating but the driver gets a poor rating !!!