Our drive from the hotel to the airport was not great. He didn't even get out of the car to greet us for pick up or even help with the bags. Thanks to the bell hop at the hotel for helping us put the bags in the trunk and being so gracious! The drive to our destination was dead silent. Zero personality, zero interaction and drove a bit scary! So would I use this service again? Don't know and probably not. But want to mention the pick up driver a few days before was great, fun personality making the drive to our destination enjoyable!...except his car was a bit of a mess and was not easy getting the bags in the car. My next trip there I may try a different service first!