Booked the limo transfer as a surprise for my 12 year old autistic daughter. After long day traveling was hoping to not be queuing up for taxi. No driver waiting in terminal upon arrival. Waited 30 minutes then phoned Allstate company, at my own expense (£1.50/minute) only to be told that somewhere along the booking process my meet and greet booking didn't go through. Even though I had confirmation email stating my booking and the fact the cost would have indicated I had paid for m&g. Was put on hold and after 5 minutes told that Allstate couldn't get hold of driver and to call back in 10 minutes if driver didn't show up. Which the driver didn't. Called again at £1.50/ minutes for 4 minutes whilst being put on hold. Driver then turned up and said he was in terminal since flight landed. Which he wasn't as I walked through terminal 5-6 times. Driver was apologetic but then we had a long walk to get the limo. 2.5 hrs after flight landed we got to our hotel in Manhatten. Driver was a nice guy and was lovely to my wife and child but this did not make up for Allstate poor service. Would not book again and would find it easier getting a regular airport taxi at half the cost and less wait time. No compensation offered by Allstate.