No instruction was given as to where the driver would meet us. When called customer service was told to get on a shuttle and the shuttle driver would know which stop to take us to. After an hour we found the driver and were told that we never needed to get on the shuttle. Convenient that they had to wait for us and are charging us a fee even though we followed the instruction of their customer service. Car was a bit beat up and driver was unpleasant in the beginning since he was waiting for so long. Became a bit friendlier near the end of the ride. Would not use or recommend this company.