We made 2 bookings JFK to Manhattan and return 4 days later. The first taxi didn't show up despite being told it was waiting for us at the airport, we walked up and down the pick up area for 30 minutes it definitely wasn't there. The return trip was like a white knuckle ride, erratic and dangerous driving. At one point I was asked by the driver if I was paying By cash or by card, I said I'd already prepaid he said no you pay today, I did try to push back but he insisted I hand over a credit card, so to avoid conflict, I handed over my card, this is all while we are still on the road, the driver swiped my card on a manual card pay machine again all while he was driving, I got no receipt, when we stopped I just wanted to get out to feel safe. By the time we had our bags and I had checked my children were safe and ok the driver was gone. I've now had a random payment taken from my original credit card I pre booked with, not the one I gave the driver. All in all a dreadful experience if I could give 0 stars I would. I will be making a formal complaint to the company.