Scheduled 1:30pm pick up. Got a text at 1:00pm that the car was there waiting & I text back saying that we just landed and I scheduled a 1:30pm pick up. Got picked up finally at 1:45pm, and I understand traffic in the airport, but he told me that he was waiting in the lot or something, and then upon arrival at the hotel, tried to charge us a 'waiting fee' of over $30. The ride itself was fine, but the details-we waited outside in the cold with 3 kids to be picked up for about 25-30 min, and then he wanted to charge us that extra fee--I was really confused and frustrated. Per the 'wait time' start of 1:15pm--we were actually ready with bags outside around 1:15pm--so that was extra frustrating. Driver wanted me to sign and I didnt feel comfortable signing for something that was not true.