"what we have here is failure to communicate." Very good service from home to JFK BUT from JFK to home, chaos. no show for the pick up where I booked for driver to go into terminal.@$10.00 extra charge. He didn't even show up at the terminal! When I called, they couldn't find my reservation even though I had a hard copy in my hand and gave them confirmation number account number this number that number name . I had called earlier in the day to advise them my flight was delayed. I was told "not to worry about, we will track your flight." Interesting that there was no problem finding my reservation on this call. When the rep finally found my reservation, she claimed i had made the reservation for 24 hrs earlier pick up. WRONG. Then she claimed my flight was "cancelled.". WRONG AGAIN. The airline changed the plane BUT the flight info./number remained the same. The only thing that changed was the departure time 6 hour delay. So we are at the terminal waiting for the pick up now for 20 minutes. The rep. now asks me ifwe want a car. "There is one in the area, it will only be about 10-15 minutes.driver will call with instructions" Fine. ok. 20 minutes later, I call main number. She will call driver and have him call me. He calls and just repeats 10 minutes 10 minutes (heavy Indian accent} 15 minutes later he shows up. Having asked for car description from main number, I started hunting for the car among the 12 or so parked limos. There he was outside the car appearing to be confused. I told him "we are your passengers." So off we go. Sun roof open with blinding sunrise in our eyes. He is listening to his GPS, taking cell phone calls and hard breaking behind the car in front, (break on break off) He hands me a receipt book and says , "lastnamfirstnamfromtosign" HUH? I asked what this was since on the previous trip all we did was give the print out "voucher." "lastnamfirstnamfromtosign." .I complied and figured each driver does his own thing. Now we get to an area on the N. state pkwy which I am familiar with. There are solid lines between lanes because of curved road. There is a large sign "STAY IN LANE." He is swaying across the lines, break on break off., yacking on phone, Eastern sun blazing in our eyes. NOT A PLEASANT EXPERIENCE AFTER A 6 HOUR DELAY AT THE AIRPORT, A 5 HR PLANE RIDE AND THIS FIASCO. I thought since I was 74 yrs old, a disabled vietnam combat veteran and my wife also a senior, WE EARNED THE FIRST TIME LIMO "SERVICE.".experience. We will try it one more time, maybe with a different Co. I gave 4 stars because of the ride going to JFK. It was OK but we could do without the Arab (I think) music and driver serenade. I am NOT a raciest. We really don't want ANY singing or music of asny kind during our ride. That's it. . .