The problem is with the way the booking was handled. 1. Although I have been charged USD10 as fee for pickup inside the arrival hall & a parking fee, I was never met by anyone in the arrival hall. 2. I had to call your customer support and was advised that a car (#249) was on the way. 3. I came out of the arrival hall with my luggage and waited in the passenger pickup area for another 10 minutes but car #249 did not turn up. 4. I had to call up your customer support again and the call was transferred to a driver who said he was on the way and then, after a minute, that he had reached the nearby parking garage area. Please note that these calls are not cheap as I'm on international roaming here. 5. I kept talking with him while trying to locate him. He finally located me & took me to the car. 6. He was courteous and helpful. 7. His car #, however, was not 249. I enquired about the delay in pickup & he mentioned that he was just contacted by your office a few minutes back with a request to pick me up. That's why he was not in a position to meet me at the arrival hall. 8. This left a bad taste in the mouth. However, I had decided to move on while never to use your services again. 9. The situation was further aggravated on 25/06/18 when my credit card account was debited a second time by you. When I sent a mail to you for reversal, I was advised that this was the final charge and that the first charge was a 'hold'. My credit card account has, however, been debited twice. 10. I have reiterated that this unauthorised charge be immediately reversed and I have disputed this charge.