I made reservations months in advance for a car to/from a musical from our New York hotel. The car did not show up to take us to the musical and I received no phone call. When I called, I was told there were no cars available. Ended up having to take a taxi. After the play, the car did not show up again and we waited an hour for it to come. While these issues were very inconvenient and I was not happy, Allstate did make up for it by not charging us for our scheduled ride to the airport the next day. I didn't even ask them to do this, so great customer service for an initially unhappy customer. Thank you!