I’m glad you have asked for a review as we were just discussing how to make contact regarding the very poor service and worse driving we received today from JFK to W Times Square. Firstly. When we arrived at the airport we waited where lots of profesional drivers were waiting with signs with client names, our names was not listed so we made contact via phone with the call Center who asked me to talk to a driver directly. The driver was rude and short on the phone and suggested that I was in the wrong by phoning / not knowing to go outside. Perhaps your email confirmation should explain that the driver picks you up outside and you need to make contact with them for the pickup location, the driver had not contacted at all via phone or text. SECONDLY. The drivers driving was atrocious and we felt unsafe at multiple times, eapecly when he over took Cars by using the exit Lane then cutting back in, failing to use turn signals and caused other cars to brake to avoid us and honk ALOT! I think the height of this was when we hit the curb to avoid a car that he just cut off... we were then signaled by the other driver to let us know we were wrong..... This man is not a prepfesional driver and his manner in the car was less than satisfactory and his limited knowledge of how to operate the air cond just demonstrated his incompetence. AND THIRDLY When we arrived at our hotel miraculously in one peace and after sustaining a lecture about how airport transfers are not worth it because it takes him two hours and these cars use so much fuel he makes so money.... HE THEN RUDLY growled at my father “tip is not included” I fully expected to pay him a tip, it was never going to be a lot because of the driving standard SO I paid him $10, just shy of 10% of the base rate, he then shook his head at my father and coughed at him..... At this point I’d also like to point out we booked with you because your website promoted the Cadillac Escalade and our driver was in a chev surburban, now I know it’s nearly the same but we wanted a high end expensive otherwise we would have booked with other agents who offered surburban for less then the Escalade. Please make contact with me via email. Looking forward to your response