Ordered a Beaba Up and Down Bouncer - Pink on the 1st March. On the 5th March, received an email to let me know the item I ordered is not available, offered me another colour. I accepted the change of colour (out of good faith). No news for 10 days I emailed their customer service on the 15th March requesting a refund and have been fighting for it ever since. They keep telling me that my order has shipped (which is a lie) and the tracking number sent has been pending for days. I have requested a refund 5x times by now... and still nothing. I have now reported to ACCC. STAY AWAY - SCAM COMPANY