I must admit i and so impressed with this company. The experience has been delightful. I purchased a 1000w Corsair PSC unit. Which arrived on time and as described. Unfortunately we had to increase the power rating to 1600w and would need to return the item. I was past the general 14 day period as stated on website. I called in and was greeted by a friend, well mannered, diligent customer support professional (hard to find these days). She immediately advises as I called in the timeline would be extended by 14 days, on top of that the call dropped while she was setting this up. I called back and the new advise was just as good. He advised the lady had actioned the return and that they just needed to confirm a collect date to pick up form home and that they were covering the cost. I was lost for words and gushing at how positive the service was. This compared to scan.com or samsung.com who i have also been using the customer support at Alza was 10 /10 actually 20 /10 they went above and beyond. Furthermore as the first call dropped to my surprise I had a manager call me back as the lady did not want to leave the call like that but all issue were sorted all that was left for me to do is write a review of my experience the least I could do. I HIGHLY RECOMMEND!!! I WILL BE TELLING FRIENDS AND FAMILY START USING!!!! Well done and keep up the great work. Once very happy customer