I ordered a Fornasetti plate and it was delivered to the United States expertly packed within one week. I plan on purchasing from them again since they have a wide variety of in-stock Fornasetti-unlike a previous online retailer I used that required a 50% down payment and then took weeks to ship. I sympathize with customers that are unhappy with their return policies but as a consumer, I always consider from where I'll be shopping from in the event I need to send back an item. Thankfully, my order went smoothly and I suspect that most do. I'm quite happy to have found them!