Rob H could not have said it any better... the only reason I gave 1 star is cause it makes me click on it to write a review... this company deserves 0 stars and it might as well be shut down based on customer service... Usef, maybe you should call people back after sending a text message 11 days later that you canceled the order with no explanation ... maybe Jess, you should train your customer service people a hell of a lot better to not say Usef will call them back 6 times... Not sure who owns this place, but you should change your name to USELESS GENERATORS... and I will also pass the word along to never go through this company... just got a way better deal elsewhere... hey owner, if you care, you just lost out on thousands of dollars in sales because of that customer service train wreck