I have been under my father's UNLIMITED family plan for over a yr!!!! I all of a sudden had no subscription... I got Amazon to call me and this TOTALLY RUDE rep told me to call back when I have my dad's full info ??? I tried to give him the address his name and an email address but got cut off all three times. First my dad's info is SUPPOSE to be private.. I don't feel comfortable telling anyone his info and also... I have my own account with my.name and info so why can't you look.up ME and see that I'm under his name???? I took a screen shot showing clearly that I'm under my father's UNLIMITED FAMILY PLAN... IM FURIOUS once again all my music is gone as soon as YOU think I don't have a subscription.. third time I've had enough we have had this family plan for a long time and order mega stuff from Amazon I'm not doing that anymore ..we are canceling and going elsewhere.. AMAZON IS THE WORST all about$$$$ not customers DONT ORDER THE UNLIMITED MUDIC THEY TAKE ALL YOUR MUSIC Away THE SEC """THEY""" THINK YOU DONT PAY!!!!!