Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.49

1.5 Rating 493 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 493 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 3 star review on 28th February 2025

Anonymous

Anonymous // 01/01/2019

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“Think Amazon's good they just need to look into the other delivery companies they got working for them, intelcom or Dragonfly or whatever it is. Packages are not being delivered and delivery instructions are being ignored”

Helpful Report

Posted 1 day ago

“My review is regarding the drivers. Why are they allowed to talk in the phone while working? They are constantly coming to the building I am in talking in their speaker phone with a friend very loudly. If they aren’t on speaker, they have ear plugs talking. They should be asked to hang up while in the building. These are generally men from India. I’m not sure who they are talking to but it seems they are not able to work alone, they need to be talking or with someone all the time. They should be working not socializing.”

Helpful Report

Posted 2 days ago

“Extremely poor customer service!!!! I am trying to place an order for pickup at a locker website is not allowing me to do this! Customer service is telling me I have to wait 24 hours and then look for an e-mail. This is terrible customer service!”

Helpful Report

Posted 1 week ago

“I ordered a 48 pc Roller set for perming hair and most of them were broken straight out of the package, I have an Amazon account but apparently do not qualify to write a review on any items. These problems along with process it takes to either get a refund or exchange makes Amazon not worth being apart of.”

Helpful Report

Posted 1 week ago

“Another dumb delivery driver today left my package right in the middle of the driveway so that if I back my car out of the garage I would crush it. Can't these guys step out of their van and walk a few feet to put it to the doorway or to the sides of the driveway? At least not to the middle of the driveway. Last time a guy did this here from Amazon. He dropped it off his window. Didn't even open the door and then when he backed up he cranked his wheel and he drove right over the package and broke the contents inside. I put a big complaint in to Amazon and they couldn't believe the guy did that so they were going to check into it. And here I have another one today. These guys just totally lazy.”

Helpful Report

Posted 2 weeks ago

“Since Amazon fired their delivery drivers about 3 weeks ago and farmed out their shipping their delivery sucks to the point I can't use them anymore. I tried Walmart but they use Uber to deliver and they come as late as 10pm.”

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Posted 3 weeks ago

“I just received an order that took nearly a month, they added an additional item and charged me for it. I have been unable resolve this issue with Amazon in any way. Hence the review. My order still showed quantity of 1 on my end and they charged me for two and will not correct their error. I asked to speak to a supervisor and was refused. This is scary that they can just add to your order and not fix the problem.”

Helpful Report

Posted 3 weeks ago

“Honestly Amazon scams you. I ordered a bed rail for my 7 month old kid but all I got was a mattress instead. I contacted them, said you have sent a wrong item for which i was asked to Drop off the item. Seriously..? a queen mattress..? I asked for a pick up which they denied. Now im stuck with a mattress that i do not need”

Helpful Report

Posted 3 weeks ago

“I have been a prime member for over 5 years but ever since Amazon closed its warehouses in Quebec a few weeks ago due to the union-starters, my deliveries are super slow. They sub contracted very cheap and ultra bad couriers, namely Intelcom, who seem to have taken over the entire city of Montreal! What used to take 48 hours or less to arrive, now average 4 to 6 days. And they had the audacity to increase my membership last year! Basically I’m paying over $100 per year for prime video-really??! And have you tried to contact a customer service agent lately? Good luck with that. They make it impossible for you to complain. But they’re quick to take your money. I think my happy Amazon days are behind me and it’s time to find a new delivery company. Money got to your head Jeff and you simply don’t care about the people that made you rich in the first place”

Helpful Report

Posted 3 weeks ago

“I have been a customer for years. I have Prime and lately my deliveries are not arriving within the one or two day delivery as stated in my Prime membership. It should not take almost a week when I used to get it the next day. It is also coming by Canada Post when it used to be delivered by a courier. I am not happy with this at all. Why am I paying for Prime if I am not getting the service I was promised?”

Helpful Report

Posted 3 weeks ago

“They keep recharging me months later for items I returned and was refunded and have no reasons given. Even when I ask they will not say why. I even have had to fill out forms and wait for investigations. I shop and spend many thousands yearly ! Absolutely no support and no loyalty. Support is so hard to get too as well.”

Helpful Report

Posted 3 weeks ago

“I have been an Amazon Prime member for many years and have always been a loyal customer. Living in Montreal, Quebec, I purchase nearly everything from Amazon and have always spoken highly of its service. Until recently, I never had a complaint. However, everything has changed in the past six weeks. I understand that Amazon has closed its delivery centers in Quebec, and the third-party delivery service now being used (Intelcom) is simply terrible. Every single order is either delayed by 4–5 days—despite showing next-day delivery—or never arrives at all. Instead, I receive a message saying, “Sorry, cannot be delivered, call for a reimbursement.” This is completely unacceptable.”

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Posted 3 weeks ago

“This company is allowing the sale of merchandise threading and mocking the take over of Canada by the United States of trump”

Helpful Report

Posted 1 month ago

“Douche USA Company”

Helpful Report

Posted 1 month ago

“I was promised an extension by multiple Amazon reps while I waited for a reply from the seller. I wanted to give Amazon and the seller the opportunity to solve the issue. I was promised there were notes in my file. I was promised that the calls were recorded. I also rebooked Intelcom for the Pelican bag that was not picked up as scheduled by Amazon. I was told they'd come Sat at 10. Now I'm told Intelcom doesn't pick up on Saturdays. I am told that all of the reps put no notes in my file. I was told that it is against policy to listen to the quality assurance recordings. I can no longer be a customer of Amazon due to all of this cheating. Amazon has changed their treatment of customers and I am now forced to return anything I can and end the business.”

Helpful Report

Posted 1 month ago

“Package of Soda Crackers sent by Amazon and picked up yesterday at Canada Post.... with a hole in the box of cookies and another in the bag containing the crackers... it looks like it was made by a rodent.”

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Posted 1 month ago

“Amazon delivery has become a real joke NO I'm mean NO customer respect . I pay good money for items , not to have them thrown at my door like a paper boy. No ringing of door bell to announce arrival. Just throw package , take pictures. So unprofessional”

Helpful Report

Posted 1 month ago

“Lied to by so called customer service reps, given the run around by scam delivery companies. Complete waste of time. Amazon used to be a great place to order things. Never again, it has gotten horrible over time. This company is a scam”

Helpful Report

Posted 1 month ago

“I bought a laptop for Christmas paid over $1500 now it not charging . Returned window closed 2 days ago customer service says it is my problem I do not recommend people to buy laptops from Amazon second time this is happening”

Helpful Report

Posted 1 month ago

“This Christmas I order gift and 3 where lost, one gift was lost twice, would not recommend Amazon, customer service not better the only thing they say :sorry we will give you your money back”

Helpful Report

Posted 1 month ago

Amazon Canada is rated 1.5 based on 493 reviews