Name: Amazon Canada
Rating: 1.50

“Had an issue, my phone was stolen. I asked customer service to close my account. They complied 🙂 And it took about 3 minutes. Thank you so much, I was getting ripped off by some douche bags. Thanks again Amazon! You guys are great! Sincerely, 🙂Mark Alexander Dobson 🙂 ✌👻”

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Posted 1 week ago

“Have been an Amazon Prime member for years. There are many great products & shipping is fast and reliable for most items. Unfortunately, as can be the case when companies grow, service is going downhill. Amazon in the past was extremely good at refunding for items that did NOT meet the advertised product. Recently made a purchase ($100 for a table pad protector) which was extremely poor quality & have had the biggest run around from Amazon. The seller expects purchaser to a) pay for return shipping b) insure pkg c) instructions included advise buyer most likely will NOT receive refund!!!! Between 8 e-mails & 8 phone calls keep receiving the same run around. Shame on Amazon for allowing 3rd party sellers & NOT clearly advertising this in the sellers ads. STEER CLEAR from Amazon if you can buy local & pay a few cents more - you will be thankful not having to deal with false advertising.”

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Posted 1 week ago

“Bringing restoration”

Amazon Canada 1 star review on 19th August 2025

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Posted 1 week ago

“Terrible all customer service is outsourcing and they are stealing our jobs and not solving any problems..we should boycot amazon”

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Posted 1 week ago

“I purchased a yeti When it arrived it would not work; wouldn't keep things cold or hot Therefore it was defective. It happens from time to time however when I went to return it I had to pay $17 shipping. Really. I had to pay to return their defective product.. I went to a local store and purchased one. Lesson learned”

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Posted 2 weeks ago

“Your money can be recovered back from online scams”

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Posted 2 weeks ago

“I was selected to be one of your amazon review people bit because i do not have a credit card i can be one??? Why??”

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Posted 3 weeks ago

“Totally messed up my prime delivery and customer service has no agency for anything. Delivery is extremely delayed and no help is offered. Amazon Canada gives Amazon a bad name, will never purchase here again.”

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Posted 3 weeks ago

“Fact Field.”

Amazon Canada 5 star review on 7th August 2025

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Posted 3 weeks ago

“I ordered two jigsaw puzzles and a mat from Amazon. Very shortly after I submitted the order I cancelled one of the puzzles. Immediately Amazon charged my credit card with $9.02. I used their Chatbot to ask about this charge and was told it was a mistake and would be refunded within 24 to 48 hours. That did not happen even when I waited 4 days. I managed to talk to someone about this. I could barely understand this person because of a very strong accented speech. Perhaps customer service is being done outside of North America? I asked her to email me. She did and said the refund would take several days depending on my credit card company. Refund never did appear even 10 days later. I tried to call Amazon back but was not able to get anyone on the phone and kept being directed back to a Chatbot. I closed my Amazon account at this point, not because of the $9.02 but because of very poor customer service. They have the best selection of products and speedy delivery and fair prices. However I can’t tolerate such complete disregard for customer satisfaction.”

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Posted 3 weeks ago

“Truth Farm.”

Amazon Canada 5 star review on 6th August 2025

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Posted 3 weeks ago

“I had lost not only money but also my sense of trust after my ordeal with a well-known online trading platform. Despite following all their procedures and guidelines, I got nowhere. It felt like I was stuck in a maze with no exit. That’s when I came across Mrs. Napua Francesca and her team. I hesitated, thinking it might be another dead end, but they immediately proved me wrong. They handled my case with professionalism and empathy, something I hadn’t experienced during the whole ordeal. Their attention to detail was impressive — they looked into every transaction, every piece of communication, and made sure we had everything covered. They advocated on my behalf and made sure my concerns were heard. The end result? A resolution that was fair and satisfying. I’m so thankful for their help, and I highly encourage anyone dealing with similar frustrations to give them a call. They truly made a difference.”

Amazon Canada 1 star review on 5th August 2025

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Posted 3 weeks ago

“I had lost not only money but also my sense of trust after my ordeal with a well-known online trading platform. Despite following all their procedures and guidelines, I got nowhere. It felt like I was stuck in a maze with no exit. That’s when I came across Mrs. Napua Francesca and her team. I hesitated, thinking it might be another dead end, but they immediately proved me wrong. They handled my case with professionalism and empathy, something I hadn’t experienced during the whole ordeal. Their attention to detail was impressive — they looked into every transaction, every piece of communication, and made sure we had everything covered. They advocated on my behalf and made sure my concerns were heard. The end result? A resolution that was fair and satisfying. I’m so thankful for their help, and I highly encourage anyone dealing with similar frustrations to give them a call. They truly made a difference.”

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Posted 3 weeks ago

“Recovered from a £112K scam thanks to HackingProTeam”

Amazon Canada 5 star review on 27th July 2025

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Posted 1 month ago

“"From Scammed to Saved — Thank You!”

Amazon Canada 1 star review on 25th July 2025

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Posted 1 month ago

“Worst experience ever. I was at home when they delivered the package and I was supposed to receive 8 items including big cold pressed juice and keyboard. I took the box in a minute when it was delivered. It was a small box and when opened, 3 high value items were missing. Called customer service and they were of no help. They ask me to file a police complaint and told me somebody took it. I was at home and received the delivery. Also, they can see clearly and 8 items can’t fit in this small box. Never buying from Amazon and cancelling my membership 👎🏻”

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Posted 1 month ago

“Patetic services”

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Posted 1 month ago

“I order stuff off Amazon often and like there service when they deliver my items, but when they use intel to deliver items I’m often waiting all day for delivery, I’m suppose to have cabin filter delivered I was hoping to get today so I can put it in, I just checked and it’s 13:30 and my item is not even marked out for delivery, I could had my item now if they had used there own prime vans as one is delivering to my building now, awful Please do not send my items with Intel”

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Posted 1 month ago

“I have tried and tried to get help with my Prime Video services l subscribe to many different channels. Went through all the suggestions and reboots password changes etc.. Specifically the streaming dept service was horrible. I usually have had excellent customer service and the lovely cs staff before l get transferred to tech was wonderful every time,, then… well sorry just awful after tech dept transfer…guessing at solutions, impatience and bad tone, and of course not listening fully to the issue. Just spent another hour and half and everything we tried did not change anything…l appreciate the effect and help.. and went through the same steps again, again no problem,.. however the CS agent, attitude tone etc.. and then just disappeared, no offer to escalate, l said l do t mind if the issue needs to go to technical escalation or it’s ok to not know what’s wrong but maybe put in a report and see if there where some other options to fix.. was rude and was offered to cancel services several times, l love prime and have had almost no issues in the past. Not looking for freebies or blame just trying to resolve.. and oh ya did not get a call back, l hope someone listens to the recorded quality service call between us… may be a good teaching moment. Again thanks for the effort, sorry l disturbed you at work.. going to see if l get a call back or l guess l take the suggestion to cancel and change providers.. l have payed for several services that l haven’t been able to access for over three weeks. No call backs either.. Please do better. S. Lander”

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Posted 1 month ago

“Garbage customer service. The guy just started raising his voice and snapping at me when HE doesn’t understand my question or their app. Then started talking over me then insulted me. Yeah? You’re not getting my money SHEIN and I didn’t a lot!”

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Posted 1 month ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon Canada Reviews