Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.49

1.5 Rating 610 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

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1.5

Based on 610 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat

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Amazon Canada 1 star review on 17th January 2026

Paradigmrecoveryfirm (AT) Gmail.....com

Amazon Canada 3 star review on 28th February 2025

Douglas Turski

Amazon Canada 1 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

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“I bought a ceiling light.Apparently it was defective. Tried to return it .I was told i can't. The light is flickering and it's dangerous could catch a fire .Amazon carries cheap China product .Being a Prime member shouldn't have this kind of issue.”

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Posted 1 day ago

“I had a very disappointing experience with customer service when I called Amazon for assistance with my new Kindle. I was transferred to a Kindle specialist, but while I was on hold, I overheard the representative sounding irritated and complaining to a colleague about the call transfer. When I said hello, instead of assisting me professionally, he continued venting, which made me uncomfortable. When he finally spoke to me, I had difficulty understanding him. I politely asked him to repeat himself, but his tone came across as uninterested and unhelpful. Despite my efforts to understand, communication was very difficult. I then requested to be transferred to another representative who could assist me more clearly. At that point, he told me he would report me. I responded that he was welcome to do so, as the call should reflect that I remained respectful and was simply asking for proper assistance. Overall, the interaction felt unprofessional and unhelpful. I hope this can be reviewed, especially if the call was recorded, so that future customers receive better support.”

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Posted 5 days ago

“Do your drivers know how to read English, we have a sign in fairly large print that says “deliver to side door” on a closed gate at our front deck, but they consistently open the gate to drop at front door. Side door is another 10 feet away.”

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Posted 6 days ago

“Zero help when their couriers leave items in unsafe spots and disregard delivery instructions resulting in items being taken. The employ crappy couriers and expect customers to jump through hoops ti be reimbursed for missing items.”

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Posted 1 week ago

“The withdrawal process went perfectly thanks to their professional handling.”

Amazon Canada 1 star review on 18th March 2026

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Posted 1 week ago

“After receiving an order, the price of the item dropped. I contact Amazon through the online chat and was told I would have the price difference returned to my gift card balance in 2-4 hours. After 6 hours I had still not received the refund and contacted Amazon chat to inquire. After chatting with four different agents (including the supervisor) I was told they could not refund the difference(they could not seem to figure out how to do it). I told them I did not believe them and was told that was my prerogative. Have sent them an email (not sure if they will actually get it) and hope to get this resolved before I end my Amazon shopping.”

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Posted 2 weeks ago

“Ordered a brand new MPC one plus and received an open box item with grime all over the pads, I complained and told them to send me a replacement unit. I received the replacement the same day, this one was loose in an amazon shipping box with no packaging at all, was used and had no documentation. The replacement was even worse than the one it replaced. I am furious and now have to send back both to get a refund. The loose one will get smashed to pieces in transit most likely. I am done with Amazon and have canceled my subscription. If I wanted used items I would buy on Ebay.”

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Posted 2 weeks ago

“Never received my order, or refund. photo shows wrong delivery house, not mine. Been in contact with Amazon, very difficult process, AI run around, when finally reached human, they can't speak English, very rude and hung up on me a few times. Will never use Amazon again”

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Posted 3 weeks ago

“Can't log in and no help from them at all”

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Posted 1 month ago

“As a Prime Member I must wait for 3 different items 5 weeks for delivery!!!! Chatting online is senseless! The items are advertised as being in Stock and as a Prime Member you will receive within 2 days. What a Misleading advertisement!and rib off !!!!!!”

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Posted 1 month ago

“Amazon has made it impossible to cancel side subscriptions. I have been sent in circles for over two hours trying to cancel a hayu subscription I purchased through Amazon video. This whole company has made it just hard enough that people will give up out of frustration and continue to pay the subscription. This should not be allowed. I will be cancelling my entire subscription now with prime as I don't feel like being used anymore.”

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Posted 2 months ago

“Be aware that Amazon might easy loose your package. I found my 2700 dol camera lying on hallway floor, welcome to anyone passing to take it. Unbelievable. Just day earlier someone took my 450 dol lens......”

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Posted 2 months ago

“I spent 5 days calling customer service to find out about an unknown pre- authorized payment. No luck, today I request to talk to supervisor in the name of Mohammed Oweiss in Quebec. He was so rude and not only help me with my issue but made me so nervous and shocked. Please be aware of your pre-authorized payments. There has been a charged of $447.94 from Amazon in January 5th. I couldn't figure out neither any of your agents, about this payment. I think I should see a lawyer. Thanks”

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Posted 2 months ago

“I never understood how vital genuine support was until I worked with Robinson and team. Their expertise, care, and professionalism turned my fear into confidence. Now I finally sleep peacefully at night.”

Amazon Canada 1 star review on 13th January 2026

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Posted 2 months ago

“They suspended my membership because I deleted the product I ordered from my cart. I have never repented a product to this day. They victimized me for 3 days just because I removed a product from my order before an hour was up. And they blame me. Why doesn't the seller give the information of the product clearly, this product will not work for me when I get it. It's really a gameless experience.”

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Posted 2 months ago

“One of the worst delivery services in Canada. They ignore all delivery instructions and leave packages outside without ringing the doorbell or knocking, making them easy targets for theft. To be honest, it’s hard not to suspect negligence, since they didn’t even send a delivery photo by email. I had to wait over an hour to speak with customer support, and the communication was extremely poor and unhelpful. The worst part is that Amazon doesn’t allow you to choose your own carrier. I would gladly pay more if it meant not having to deal with this level of service. Overall, delivery services across Canada have declined significantly due to cost-cutting and poorly trained staff.”

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Posted 2 months ago

“Their customer service kid horrible. They have no respect for the client.”

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Posted 3 months ago

“Today Amazon gave me a masterclass in how NOT to do customer service. I ordered about $40 of perishable goods. The driver appears to have dropped the box in the parking lot, then quietly left the soaked, leaking package at my door — no knock, no doorbell, no delivery confirmation. Amazon even has a photo from their own driver showing liquid oozing out of the box. You’d think that would be enough to say, “Yep, that’s ruined, let’s fix it.” Instead, here’s what happened: – I was told to “go online for a better service experience” for a clearly ruined perishable order. – The first human I reached basically said it was “not our problem” because “we don’t accept returns on perishables.” – After about 45 minutes and a manager, I was told the photo of the leaking box was not proof it arrived damaged. – Their solution? I have to pack up the soaked, sticky box and haul it downtown to Staples in bad weather so their system will allow a refund. Let’s be clear: to protect a subcontracted delivery driver and a rigid policy, Amazon is perfectly happy to make a customer carry garbage across town to fix Amazon’s mistake. I’m not chasing the $40 anymore. I’ve already emailed Amazon’s executive team. I’m sharing this here with my 6.9k followers because this is bigger than one box of ruined food. This is how you destroy customer trust: – Deny what’s plainly visible in your own photos – Hide behind “policy” instead of using common sense – Make the customer work harder to fix your screw-up than it took to place the order If this is what “customer obsession” looks like now, Amazon needs to take a long, hard look in the mirror.”

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Posted 3 months ago

“I wonder when or ever is senior management going to address all these very Poor customer reviews. A lot of irony here in that Jeff Bezos preaches all the time about great customer service is the main key for any company but that is not the case now at Amazon. My issue is that amazon does not process all refunds in a reasonable time frame. They admit/confirm I have returned an item as per their return policy but 2 weeks later they still have not processed my credit? Unacceptable.”

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Posted 3 months ago

“Actually There was an issue with communication and transaction problem I had that I’d like to share. Responses were slow and not very detailed. This made the process less smooth. I hope this helps improve future interactions. Thankfully, RESORUS managed everything properly.”

Helpful Report

Posted 3 months ago

Amazon Canada is rated 1.5 based on 610 reviews