Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.51

1.5 Rating 588 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 588 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 8th October 2025

Anonymous

Amazon Canada 5 star review on 7th August 2025

Jack C Patterson

Amazon Canada 5 star review on 27th July 2025

Marvin M. Jones

Amazon Canada 1 star review on 25th July 2025

Paradigmrecoveryfirm (AT) Gmail.....com

Amazon Canada 3 star review on 28th February 2025

Douglas Turski

Amazon Canada 1 star review on 17th February 2025

Anonymous

Amazon Canada 1 star review on 7th February 2025

Carlos Nishii

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad service. My order was cancelled for no reason, the item was available all the time. No cancellation email was sent. I did not know until the day supposed to be delivered. Contacted their agents, not friendly at all. There was no explanation why the order was cancelled, just asked me to waste time and re-order again. How can I trust Amazon?”

Helpful Report

Posted 2 days ago

“First let me say I am a prime member that used to make my orders come the next day but not anymore, So do i keep prime not sure, Plus their prices really went up. On the positive they have an excellent return system, Great customer service, This is the only place i trust online to shop at. I will never move places i love amazon canada also you can reach them by phone that is a big plus to me”

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Posted 1 week ago

“They are selling Star Wars Lego sets that have been opened, minifigures removed & sealed back up again & sent back to Amazon only to be resold to unsuspecting buyers. When brought to their attention, they state there's nothing they can do & will provide link to Lego. Lego did not sell the tampered sets, AMAZON did.”

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Posted 1 week ago

“Why I shop at Amazon.ca - A small monthly fee provides me with free shipping, Amazon Prime Video and Music; - Amazon stocks most of the products I'm looking for with choices among hundreds of vendors; - Amazon has a free return policy, on most items, second-to-none; - Amazon has specialty products not available in retail stores; - Amazon has 1 & 2 day delivery; - Their customer service is excellent; - By example, if Canadian Tire or a Home Depot has the product you want to purchase, you have to drive to the store at .50 cents a kilometer, find the product and line-up to purchase the product. Time counts. The round trip is likely 1-hour or more. The cost for you to drive to a retailer like Home Depot to purchase an item exceeds the upcost Amazon charges for the product. - Convenience counts for something; - Time counts for something; - Retailers in big box stores will become a thing of the past in years to come.”

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Posted 1 week ago

“Ordered a bread maker. Said we will get back with delivery date. I tough well usually its not very long.. big mistake! 6 months away. And they tell you once it's shipped so they don't want to cancel! Customer service is complicated and not easy to reach, first chat, then call, then wait for supervisor. Over 45 minutes waisted with them for nothing at all. Pis on me dit rien a faire bonne journee et on me raccroche la ligne! J achetais tout sur amazon, plus jamais rien!!”

Helpful Report

Posted 1 week ago

“First and foremost are their delivery drivers. I have never met so many incompetent (or maybe they are ignorant) people employed by the same company! It’s crazy! We live on the main floor of a three story building but for some reason we consistently have to retrieve my daughter’s orders on the 3rd?! The never put our unit # or any unit # but it consistently ends up at 310. They NEVER EVER knock on the good damn door!! The worst experience was when my daughter was called and told to go out to a random car in the middle parked cars while sorted thru the packages! Wtf!!!??? I would appreciate some compensation for their incompetence as I’m sure others would as well, not gonna hold my breath for that.”

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Posted 2 weeks ago

“this is the third time they have delivered my pkg to the wrong address , normally its just the wrong unit ( i live in an apartment ) but this time it wasn't even the right building lord knows if it was the right street , i don't know what's going on with amazon but it is going down hill so fast”

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Posted 2 weeks ago

“Great selection on Amazon Canada, and the price was pretty good too.”

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Posted 2 weeks ago

“I was a prime customer for years. I’ve just ordered a propane tankless water heater, my package was picked up from the border after was delayed, but the package didn’t arrived at the Amazon warehouse facility. The update in my page was” on its way but is running late”…when in fact the package was missing…so, I’ve tried to speak with the shipping department but they just refused to speak with me. Amazon is going down, I’m really looking to replace them with alternative markets out there,”

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Posted 3 weeks ago

“tried to contact customer service on a product that continuously became defective after a couple months - reordered this product multiple times - they directed me to contact the manufacturer to which they gave me the wrong contact info - then i contacted them again to get no where ... beware of getting a bad product -”

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Posted 4 weeks ago

“When I place order delivey date was 10.28 now is 11.05 , and there is no way to contact customer care by email.”

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Posted 1 month ago

“The only thing that really bothers me is that if you don't live in a big City you are not important enough to have your order shipped out same day.”

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Posted 1 month ago

“Customer service doesn't exist. Delivery eta mean nothing and tracking is a waist of time”

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Posted 1 month ago

“Drivers can’t even get out of their car to drop a package off. Who cares if you spent hundreds of dollars on something it’s getting tossed out the window and shattered.”

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Posted 1 month ago

“The withdrawal has been processed”

Amazon Canada 1 star review on 15th October 2025

Helpful Report

Posted 1 month ago

“Terrible lately, delivery promises are vague, customer service is hard to reach, and returns/refunds are a big headache. Used to trust them, but not anymore.”

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Posted 1 month ago

“With Amazon "next day" delivery now means "when we can" . Providing a great customer experience is no longer in the Amazon "handbook". Amazon is increasingly declining regarding late delivery issues and great deals on quality products Prices have gone way up. Prime tv/movies - what a waste of money! Considering cancelling membership after many years of being a loyal customer.”

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Posted 2 months ago

“Did you know if you write a bad review about a product they will ban you from writing a review on that product? There is a Whitby Ontario warehouse and it has to be the most laziest unorganized establishment in the history of warehousing. Orders taken then sit on it for a day or two overiding thw Amazons system. Pure BS.”

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Posted 2 months ago

“Most packages come as stated with regards to delivery and returns...so I am happy with most of my experiences. However I placed a large order yesterday and for some of the products was told it would be delivered today..not done...so I called and spoke to one person....whom I had difficulty hearing and understanding my request...and the same for the supervisor...taking an hour to try and resolve my issue...but no....will be delivered now some time between Oct 18-24 ! No help from Amazon....with my hearing and an email request. I now have adjusted my modem so I hope hearing will be better... I requested a supervisor call me...but not done either....When I tried to call back ...3 times....Amazon hung up on me....this is why I give a 3 rating.”

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Posted 2 months ago

“They’re not only highly skilled professionals but also genuinely trustworthy.”

Amazon Canada 1 star review on 2nd October 2025

Helpful Report

Posted 2 months ago

Amazon Canada is rated 1.5 based on 588 reviews