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Amazon Canada Reviews

1.5 Rating 574 Reviews
9 %
of reviewers recommend Amazon Canada
1.5
Based on 574 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Amazon Canada 1 star review on 15th October 2025
Maya Luna
Amazon Canada 1 star review on 8th October 2025
Anonymous
Amazon Canada 5 star review on 7th August 2025
Jack C Patterson
Amazon Canada 5 star review on 27th July 2025
Marvin M. Jones
Amazon Canada 1 star review on 25th July 2025
Paradigmrecoveryfirm (AT) Gmail.....com
Amazon Canada 3 star review on 28th February 2025
Douglas Turski
Amazon Canada 1 star review on 17th February 2025
Anonymous
74
Anonymous
Anonymous  // 01/01/2019
The withdrawal has been processed
Amazon Canada 1 star review on 15th October 2025
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Posted 1 day ago
Terrible lately, delivery promises are vague, customer service is hard to reach, and returns/refunds are a big headache. Used to trust them, but not anymore.
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Posted 1 day ago
With Amazon "next day" delivery now means "when we can" . Providing a great customer experience is no longer in the Amazon "handbook". Amazon is increasingly declining regarding late delivery issues and great deals on quality products Prices have gone way up. Prime tv/movies - what a waste of money! Considering cancelling membership after many years of being a loyal customer.
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Posted 6 days ago
Did you know if you write a bad review about a product they will ban you from writing a review on that product? There is a Whitby Ontario warehouse and it has to be the most laziest unorganized establishment in the history of warehousing. Orders taken then sit on it for a day or two overiding thw Amazons system. Pure BS.
Amazon Canada 1 star review on 8th October 2025
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Posted 1 week ago
Most packages come as stated with regards to delivery and returns...so I am happy with most of my experiences. However I placed a large order yesterday and for some of the products was told it would be delivered today..not done...so I called and spoke to one person....whom I had difficulty hearing and understanding my request...and the same for the supervisor...taking an hour to try and resolve my issue...but no....will be delivered now some time between Oct 18-24 ! No help from Amazon....with my hearing and an email request. I now have adjusted my modem so I hope hearing will be better... I requested a supervisor call me...but not done either....When I tried to call back ...3 times....Amazon hung up on me....this is why I give a 3 rating.
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Posted 1 week ago
They’re not only highly skilled professionals but also genuinely trustworthy.
Amazon Canada 1 star review on 2nd October 2025
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Posted 2 weeks ago
TRhis is the worst customer service i have ever recieved I tried to tell them that canada post is on strike but they could not understand this. # times i called and got nowere even asked them if i could rebuy the item that is shipped with pulorator. They told me no its all canada post now so i will get my item refunded and buy somewhere else so they lost a sale. Im also cancelling my prime membership dosnt do any good to me Sad amazon canada has went this bad
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Posted 2 weeks ago
Ordering was easy as always, the website is simple to use and checkout was quick. The only downside was shipping.I had to wait a bit longer than expected and the tracking updates weren’t super clear. The item arrived in good shape though, so overall not bad, just a little slower than I hoped.
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Posted 2 weeks ago
Before the covid pandemic the driver use to ring the bell and give you the package in your hand now Amazon does not need to give any respect to the customers anymore perhaps because Amazon is too big and customers have no meaning at all, even I include the request just to ring the doorbell, the request have no meaning.
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Posted 3 weeks ago
Amazon made it hard to buy from them. I tried to sign in my account using a computer and it wouldn't allow me. I got a pop up to scan the QR code using my device. I didn't have my phone and could buy want I want. It was easy to drive the the nearby town and get what I want from a store in Town.
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Posted 4 weeks ago
Driver threw package on front porch instead of setting it by the front door
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Posted 4 weeks ago
Recovery was magnificent through Denise Expert Recovery
Amazon Canada 2 star review on 15th September 2025
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Posted 1 month ago
Not very happy lately with Amazon, I never had many issues, but lately, the home page has changed not giving you a delivery date, I get we will notify you when your order is ready, well loke when ilI have order two things a week ago or so, still no delivery status it said they had items in stock? Where for God sakes? It doesn't state Prime beside order. I dont know what's going on but if this continues, good bye Amazon Prime.
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Posted 1 month ago
Had an issue, my phone was stolen. I asked customer service to close my account. They complied 🙂 And it took about 3 minutes. Thank you so much, I was getting ripped off by some douche bags. Thanks again Amazon! You guys are great! Sincerely, 🙂Mark Alexander Dobson 🙂 ✌👻
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Posted 1 month ago
Have been an Amazon Prime member for years. There are many great products & shipping is fast and reliable for most items. Unfortunately, as can be the case when companies grow, service is going downhill. Amazon in the past was extremely good at refunding for items that did NOT meet the advertised product. Recently made a purchase ($100 for a table pad protector) which was extremely poor quality & have had the biggest run around from Amazon. The seller expects purchaser to a) pay for return shipping b) insure pkg c) instructions included advise buyer most likely will NOT receive refund!!!! Between 8 e-mails & 8 phone calls keep receiving the same run around. Shame on Amazon for allowing 3rd party sellers & NOT clearly advertising this in the sellers ads. STEER CLEAR from Amazon if you can buy local & pay a few cents more - you will be thankful not having to deal with false advertising.
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Posted 1 month ago
Bringing restoration
Amazon Canada 1 star review on 19th August 2025
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Posted 1 month ago
Terrible all customer service is outsourcing and they are stealing our jobs and not solving any problems..we should boycot amazon
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Posted 1 month ago
I purchased a yeti When it arrived it would not work; wouldn't keep things cold or hot Therefore it was defective. It happens from time to time however when I went to return it I had to pay $17 shipping. Really. I had to pay to return their defective product.. I went to a local store and purchased one. Lesson learned
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Posted 1 month ago
Your money can be recovered back from online scams
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Posted 2 months ago
I was selected to be one of your amazon review people bit because i do not have a credit card i can be one??? Why??
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Posted 2 months ago
Amazon Canada is rated 1.5 based on 574 reviews