Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 624 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

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Metrics

1.5

Based on 624 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

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Amazon Canada 1 star review on 17th January 2026

Paradigmrecoveryfirm (AT) Gmail.....com

Amazon Canada 3 star review on 28th February 2025

Douglas Turski

Amazon Canada 1 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bread maker. Said we will get back with delivery date. I tough well usually its not very long.. big mistake! 6 months away. And they tell you once it's shipped so they don't want to cancel! Customer service is complicated and not easy to reach, first chat, then call, then wait for supervisor. Over 45 minutes waisted with them for nothing at all. Pis on me dit rien a faire bonne journee et on me raccroche la ligne! J achetais tout sur amazon, plus jamais rien!!”

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Posted 5 months ago

“First and foremost are their delivery drivers. I have never met so many incompetent (or maybe they are ignorant) people employed by the same company! It’s crazy! We live on the main floor of a three story building but for some reason we consistently have to retrieve my daughter’s orders on the 3rd?! The never put our unit # or any unit # but it consistently ends up at 310. They NEVER EVER knock on the good damn door!! The worst experience was when my daughter was called and told to go out to a random car in the middle parked cars while sorted thru the packages! Wtf!!!??? I would appreciate some compensation for their incompetence as I’m sure others would as well, not gonna hold my breath for that.”

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Posted 5 months ago

“this is the third time they have delivered my pkg to the wrong address , normally its just the wrong unit ( i live in an apartment ) but this time it wasn't even the right building lord knows if it was the right street , i don't know what's going on with amazon but it is going down hill so fast”

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Posted 5 months ago

“Great selection on Amazon Canada, and the price was pretty good too.”

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Posted 5 months ago

“I was a prime customer for years. I’ve just ordered a propane tankless water heater, my package was picked up from the border after was delayed, but the package didn’t arrived at the Amazon warehouse facility. The update in my page was” on its way but is running late”…when in fact the package was missing…so, I’ve tried to speak with the shipping department but they just refused to speak with me. Amazon is going down, I’m really looking to replace them with alternative markets out there,”

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Posted 5 months ago

“tried to contact customer service on a product that continuously became defective after a couple months - reordered this product multiple times - they directed me to contact the manufacturer to which they gave me the wrong contact info - then i contacted them again to get no where ... beware of getting a bad product -”

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Posted 6 months ago

“When I place order delivey date was 10.28 now is 11.05 , and there is no way to contact customer care by email.”

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Posted 6 months ago

“The only thing that really bothers me is that if you don't live in a big City you are not important enough to have your order shipped out same day.”

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Posted 6 months ago

“Customer service doesn't exist. Delivery eta mean nothing and tracking is a waist of time”

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Posted 6 months ago

“Drivers can’t even get out of their car to drop a package off. Who cares if you spent hundreds of dollars on something it’s getting tossed out the window and shattered.”

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Posted 6 months ago

“The withdrawal has been processed”

Amazon Canada 1 star review on 15th October 2025

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Posted 7 months ago

“Terrible lately, delivery promises are vague, customer service is hard to reach, and returns/refunds are a big headache. Used to trust them, but not anymore.”

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Posted 7 months ago

“With Amazon "next day" delivery now means "when we can" . Providing a great customer experience is no longer in the Amazon "handbook". Amazon is increasingly declining regarding late delivery issues and great deals on quality products Prices have gone way up. Prime tv/movies - what a waste of money! Considering cancelling membership after many years of being a loyal customer.”

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Posted 7 months ago

“Did you know if you write a bad review about a product they will ban you from writing a review on that product? There is a Whitby Ontario warehouse and it has to be the most laziest unorganized establishment in the history of warehousing. Orders taken then sit on it for a day or two overiding thw Amazons system. Pure BS.”

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Posted 7 months ago

“Most packages come as stated with regards to delivery and returns...so I am happy with most of my experiences. However I placed a large order yesterday and for some of the products was told it would be delivered today..not done...so I called and spoke to one person....whom I had difficulty hearing and understanding my request...and the same for the supervisor...taking an hour to try and resolve my issue...but no....will be delivered now some time between Oct 18-24 ! No help from Amazon....with my hearing and an email request. I now have adjusted my modem so I hope hearing will be better... I requested a supervisor call me...but not done either....When I tried to call back ...3 times....Amazon hung up on me....this is why I give a 3 rating.”

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Posted 7 months ago

“They’re not only highly skilled professionals but also genuinely trustworthy.”

Amazon Canada 1 star review on 2nd October 2025

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Posted 7 months ago

“TRhis is the worst customer service i have ever recieved I tried to tell them that canada post is on strike but they could not understand this. # times i called and got nowere even asked them if i could rebuy the item that is shipped with pulorator. They told me no its all canada post now so i will get my item refunded and buy somewhere else so they lost a sale. Im also cancelling my prime membership dosnt do any good to me Sad amazon canada has went this bad”

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Posted 7 months ago

“Ordering was easy as always, the website is simple to use and checkout was quick. The only downside was shipping.I had to wait a bit longer than expected and the tracking updates weren’t super clear. The item arrived in good shape though, so overall not bad, just a little slower than I hoped.”

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Posted 7 months ago

“Before the covid pandemic the driver use to ring the bell and give you the package in your hand now Amazon does not need to give any respect to the customers anymore perhaps because Amazon is too big and customers have no meaning at all, even I include the request just to ring the doorbell, the request have no meaning.”

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Posted 7 months ago

“Amazon made it hard to buy from them. I tried to sign in my account using a computer and it wouldn't allow me. I got a pop up to scan the QR code using my device. I didn't have my phone and could buy want I want. It was easy to drive the the nearby town and get what I want from a store in Town.”

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Posted 7 months ago

Amazon Canada is rated 1.5 based on 624 reviews