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Amazon Canada Reviews

1.6 Rating 364 Reviews

11 %

of reviewers recommend Amazon Canada

Company Reviews

1.6

Based on 364 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 11th May 2024

Amazon Canada 1 star review on 11th May 2024

Amazon Canada 1 star review on 20th February 2024

Amazon Canada 3 star review on 19th February 2024

Amazon Canada 1 star review on 2nd December 2023

Amazon Canada 2 star review on 25th September 2023

Amazon Canada 1 star review on 23rd September 2023

58

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Serious delivery issues with driver(s) Had a delivery between 4:00am-8:00am. I was up in my kitchen at 4:30am, and see a flashlight shining through my dining room window, this is at the side of my house, no reason for anybody to be there.I go over to see what is going on, and through the living room window a see a man standing there. I run to door was about to unlock and then thought that was a bad idea. I had no idea if there were multiple ppl outside. Also I am female so I don’t know what would have happened. I yelled for my husband and he ran downstairs and we opened front door to see driver leaving my driveway. My delivery is on the porch. Driver took picture of parcel and posted at exact time he was casing my home. I call non emergency police line and waiting to be contacted to fill out report. later in the morning I called Amazon my complaint will be sent to the people who handle that area of complaints. The rep said sorry for the hassle, I said hassle are you kidding me this was scary not even close to a hassle. She was young and was using the standard comments lol. I am hoping I can alert people to not use the early morning 4am onward delivery option it gives the driver the opportunity to case our houses, in darkness while we sleep.”

Posted 1 month ago

“I just came from Canadian Tire and they sell the Scrub Daddy products at 55% LESS than Amazon! This is price gouging to me. Even the sponges are 50% less at Canadian Tire as their REGULAR price while Amazon enjoys a considerably HIGH mark up! I am canceling my Amazon account today! You need only go to canadiantire.ca as this site won't let me upload the receipt to prove it.”

Posted 1 month ago

“Sharp decline in service recently, think I'm going to cancel my Prime membership. They changed their return process, no more UPS, and since I'm mobility challenged my only real option is to go with at home pick-up. This would be great if they ever atually picked up. Instead they string you along until 9pm and the send you a notice that your pick up has been rescheduled for the next day. This goes on for several days sometimes and happens almost every time. Today I called customer service because it was day 2 of waiting, 3 pm, and I wanted a shower, crazy, I know. They said to leave the 2 items at the door and not worry about it. So, 2 items in one box at the door and they only picked up one of the items. Did I mention it has become almost impossible to speak with a person in customer service? Chat is just prefilled boxes and if you can find the call me box you once again get AI that doesn't offer you the opportunity to speak to a person. Bonus hint, if you say speak to a person, it will put you through but you have to know that going into the call. The person I spoke to was pleasant but just added another scheduled return even though I said I had a medical appointment. As for Prime video, I haven't even watched it for weeks. The shows I was watching suddenly came with a price tag above what you pay for membership. Anything left is garbage. I bought one movie that I will probably lose if I cancel my membership but there doesn't seem to be any useful benefits left. I can only assume all of this is due to poor management and not enough labour dollars going to the people that actually do the work.”

Posted 1 month ago

“It's fine as long as all goes well but it's virtually impossible to get in touch with them if you need customer service BEFORE you've placed an order. None of the 'help' links work, they just take you in circles and you can't find a phone number, email address or chat button to save your life.”

Posted 1 month ago

“They didn't. I had a problem with a seller and Amazon emailed me to say they were taking care of it which they didn't The product was mislabeled and all I wanted was a replacement of the right color. I ordered holographic and they sent me a mislabeled can of silver paint. Amazon has not replied in any shape or form. I'm thinking they don't care about their customers even though there's other places out there that I could buy my products from. I think that's what I'm going to do. After all the money that I spent at Amazon you think they help me out over a can of paint but they don't seem to care. By Amazon hello Etsy. PS your star thing doesn't seem to work so I give you zero Stars.”

Posted 1 month ago

“Is it true? Amazon became a scammer company? I ordered so much item but did not get it back and they never returned my money back”

Posted 2 months ago

“I m prime member, I returned the Samsung TV and they told it will take 30 days to refund the money, when I asked about who will pay the interest, the rep told this not their problem. Amazon was good before, but now Amazon is gone down. Sometimes they change my delivery without even giving a notice, you have call them to find out what's going on. Service getting terrible.”

Posted 2 months ago

“Twice in a row (once while I was a prime member) my delivery got delayed and the notifications was sent literally last minute. Both times the delay was over a week long. What is confusing is that the tracking showed the products were in the sorting fascility in my city so not sure what was holing up the delivery. I might as well shop the same products on AliExpress for a fraction of a cost if the wait is not an issue.”

Posted 2 months ago

“The new commercial that you are showing about the grand son and his grandma is what people need to actually see.to me the underlying message is all about what society needs to and start putting respect and caring for each other as a top priority. It's so disheartening to see where humanity has gone over the last 60 years. For me I pity the next generation. Great ad, love it.”

Posted 2 months ago

“My second ordered was delayed and I needed to reorder to be delivered today Feb 20 and it sadly didn't show up tonight at 8pm and it's delayed for another 5 days ridiculous I will cancel my account as soon as my order comes if it ever does will not be ordering a third time its too much hassle and just get angry worst service ever, no more online shopping for Me it was only one item samsung tablet lite and they screwed it up 😡😡it was a gift, I thought online was easier its harder”

Posted 2 months ago

“Almost as horrible as Uber's customer service. The provide zero solutions and waste your time.”

Posted 2 months ago

“Totally useless can't chat with them impossible to find the link finally was able to able but can't understand the person speaking terrible english.”

Posted 2 months ago

“From the 6 of February24 i have been trying to get back hundreds of dollars Amazon went into my account and took. i have made over 30 calls all i get is rude comment from their customer service and more lies. The stuff never arrived, Purolater sent it back, all i get is game playing and lies,Never shop from Amazon, shop local. then they call me a fraude, clear my profile and surpress the stuff i ordered under lock down, now they want the bank to reimburse me, bank never did nothing . you have the items back and my money, i would call that theft.”

Amazon Canada 1 star review on 20th February 2024

Posted 2 months ago

“Its not what it was before, tell you one day and change for 4 day after, Im really disapoitment with them, happent 4 time already!! Its not what it was before, tell you one day and change for 4 day after, Im really disapoitment with them, happent 4 time already!!”

Posted 2 months ago

“Amazon prime video. Was trying to watch Mayor of Kingstown. Language was set to something not English. Went through the .ca site, only got American customer service , or so they said. Blamed the issue on Paramount, then on my device, then on the fact I could not use the phone. Do not recommend. And for the Prime price, very disappointing”

Posted 2 months ago

“I am extremely frustrated with their policy which, even though it clearly states the undelivered package is damaged and returning to Amazon, they refuse to issue the refund now, making me wait for no reason at all, forcing me to call them again. I just want to get a refund and then to reorder. It's ridiculous, senseless. And extremely annoying.”

Amazon Canada 3 star review on 19th February 2024

Posted 2 months ago

“HORRIBLE CUSTOMER SERVICE”

Posted 3 months ago

“Good morning all, I'm one in millions that have a recall for my Philips Respironics CPAP devices ( unfortunitely I have 2). The recall process is very painfull, no support from third party hired by Philips, they have no clue whatsoever about how and when youwill get the new devices. After almost 2 years, I called Philips USA, to find out that they did replaced my defectif devices, but where are they??? I bought my 2 devices on Amazon, I live in Ontario Canada, I found out that one unit is in Montreal and the other is in Nova Scotia. I contacted the Montreal store and they never called me back to confirm that my devices is there. Nova Scotia store did confirm but want to charge me shipping fees for my DEVICE. Why do I have to pay that fee??? I live in Ontario, not Nova Scotia. I called many many time Philips customer service, with promises of results from Canadian Philips side, I never ever got one phone call from Philips Canada side to once and for all solve this long lasting issues. Maybe 2024 or 2025 will be the years that I will finally get my devices???? I will can Philips this morning to see if they are willing for once to step up and do something about my situation or they will bounce me back and forward to diferrent department and voicemail that no one care to answer. Just talk to an AMAZOn customer service, and AMAZON won't help me retrive my devices from their vendors. I bought my devices thru AMAZON and they have the power to tell their vendors to send me at NO COST my recalled DEVISES. It is a very particular situation and no one wants to help and resolve my situation. IS AMAZON WILL STEP UP ? They are the one that I bought those 2 devices”

Posted 3 months ago

“I ordered big things big amounts and every time I do I get screwed over and they make me look like the liar. I got screwed over once again and they still say that I did not order that when I know I did but it’s not on the order form, which is missing out of my my bank account, they need to fix their customer service I’m almost ready to say enough and cancel the entire Amazon and prime. They are not worth it. They don’t even deserve the one star. I’m so tired of the customer always being wrong when I thought customers were always right, especially when they look in their bank account and they know what they see.”

Posted 3 months ago

“Ever since a new deliver company was hired, I haven’t been getting my packages for all sorts of different reason. I can’t actual speak to costumer service as it’s all done online. This has happened to my son as well and it’s very upsetting especially when I’ve been dealing with Amazon for a long time without previous issues. This is the last time this will happen to me as I’m closing my account and going somewhere else even if it means paying more for the same items”

Posted 3 months ago

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Amazon Canada is rated 1.6 based on 364 reviews