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Amazon Canada Reviews

1.6 Rating 364 Reviews

11 %

of reviewers recommend Amazon Canada

Company Reviews

1.6

Based on 364 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 11th May 2024

Amazon Canada 1 star review on 11th May 2024

Amazon Canada 1 star review on 20th February 2024

Amazon Canada 3 star review on 19th February 2024

Amazon Canada 1 star review on 2nd December 2023

Amazon Canada 2 star review on 25th September 2023

Amazon Canada 1 star review on 23rd September 2023

58

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“major bait & switch from the early days. in the early days, they sold name brand goods at warehouse prices. now it's almost all cheap, off-brand, inferior, dollar-store quality junk sold at regular retail outlet prices. The handful of name brand quality items still available are usually substantially more expensive than at retail stores. and with every big-box store offering online shopping now, amazon.ca no longer offers anything unique or worthwhile with their services.”

Posted 5 months ago

“So far I’m fairly happy with Amazon.ca, but recently their delivery drivers have been sub-par, and I can’t leave direct (i.e. private) feedback unless I get the app. Previous deliveries have been on time and seamless, but the last 2-3 weeks, drivers leave packages at the garage door without texting about it. Just now, a neighbor sent a group text to say an amazon truck was blocking 4 garages. I went down to see if was my package & tell him the front doors were on the street. He ignored me, said he was delivering to “1-9”, & just handed me the package without knowing if I was the recipient, since there’s no number on the garage. So some packages go missing because they’re getting handed off to the wrong people. I would have given this feedback privately if Amazon.ca had made it easy in my account.”

Posted 5 months ago

“Delivery driver in the village of Shanty Bay Oro-Medonte Ontario. At approx. 11:15 I observed him twice not stopping at stop signs. Numerous times I have witnessed unsafe driving (excessive speed distracted driving ect )”

Posted 5 months ago

“So it is 1st Dec 2023 and this order leaves in the morning from an Amazon facility 30 mins away from my home and does not get delivered the whole day. By the way I am on the east side of Toronto and the weather was nowhere close to severe. Looks like Amazon will close down services when it actually gets worse in Jan to March. If they cannot deliver by estimated time why do they even provide a delivery date. Atleast one will not waste time ordering for urgent items.”

Amazon Canada 1 star review on 2nd December 2023

Posted 5 months ago

“HORRIBLE customer service!!! Tried calling to get help and the lady wouldn’t let me speak and when I asked her name she just hung up on me. All I wanted was help with an item that has in accurate information. This is not a company I would want to spend my money at that have employees who treat you this way. GARBAGE”

Posted 5 months ago

“They sent me wrong item and i returned next day and i have not received my refund after 2 months still on going ripoff they refuse to give my money back after their screw up. I now have to go file Visa charge back.”

Posted 5 months ago

“All the light fixtures I ordered from Amazon are not approved for use in Canada, so electrian cannot install in our new house. Very disappointed in Amazon selling product that is not approved for use in Canada.”

Posted 5 months ago

“Amazon driver tried pushing past a resident in a secured building, got into an argument with the resident, and then tried to find a spot to dump his packages in the lobby since he could not get anywhere else. When confronted about it, and told to contact the people he was trying to deliver to on the intercom, he dumped 1 package and left the area with the rest of them.”

Posted 5 months ago

“3 times this year Amazon has charged my credit card for fees I don’t use. Twice for Prime and once for channels. Refunded both prime charges. But I closed my account and then noticed the channel charge of 14.68. Would not refund because my account was closed. Literally called them 1 hour after closing my Amazon account. Said they couldn’t find the transaction once the account was closed and yet they can find my credit card to charge me for stuff I don’t use. Have had to open a dispute thru my bank. Ridiculous that they wont look up the transaction, you know it is recorded some where so the can get that money”

Posted 5 months ago

“Amazon would not honor a lower price even if the purchase was within a week. Customer service won't even bother in listening ... With this economical situation a credit would had been nice ... Other companies like Walmart offer better services in this kind of situations which really helps the consumers a lot”

Posted 5 months ago

“Garbage company can't figure out how to mail a simple package properly.”

Posted 6 months ago

“I ordered a closet organizer which I had to return as it was not what I wanted. Return requested. Brought it to the post office on October 16. The item was delivered to Amazon on Oct 23 as per tracking ( Canada Post). I waited two days after that , no refund ( $233.40). I called. The agent told me it will be refunded on Oct 31 . On Oct 31 I dud not receive it. I called and the agent now told me yes we received the item on Oct 23 but refund will be on Nov 9!!! No way to escalate !!! I called today on Nov 9 and the agent told me that the refun will be issued on Nov 15 !!!! Crooks criminals using our money !!!!”

Posted 6 months ago

“Delivery IS ALWAYS AN ISSUE WITH THIS CROWD!!! I am not ordering anything from them again, this most recent order was delivered to the wrong address. I called the Police, made out a report, called VISA, cancelled payment. Amazon obviously hires SUSPECT INTELLIGENCE to deliver our packages. That's 3 times this year alone, so I am down forever! I will gladly pay a higher price for COMPETENCY!!!!!!!!! As for the BS questions below, I NEVER RECEIVED THE PRODUCT!!!!!!”

Posted 6 months ago

“Worst delivery system ever….can’t ring a doorbell, can’t deliver within promised time….I used to but a lot on Amazon but not anymore….I’ve complained before but no one seems to care”

Posted 6 months ago

“My return was delivered by purolator to rocky view Alberta. Amazon is claiming they did not receive it when there is proof they did and will not issue me my refund ATT002501485”

Posted 6 months ago

“Terrible amazon customer service!!! I called them several times on October 21stand 22nd regarding to a request to return un defective item and they have no willing to help me and solve the problem. They are hanged up the phone several times and didn’t solve the problem. As a customer service they don’t deserve even half star.”

Posted 6 months ago

“I and my wife bought a Truck Garmin GPS , 8’’, LMT for almost $800. When I received the product, it would not turn on . I tried to charged but it would not charged. So I asked Amazon. Ca to send me the bar code to send it back. When I got it I went to UPS and they told me I had to pay $52 to send it back and that I should insure the package since it supposed to be a valuable package for $30 more. I had to pay $92 for a nonfunctional GPS ( probably I was not told about it). It was not my fault that Amazon. Ça send me a damaged item. I am so upset, since I trust Amazon. Ca and they send me a piece of junk. And I could not use it in my trip. I also lost my trust to Amazon.ca!”

Posted 6 months ago

“Terrible customer service. Not solving my problem nor answer my question. Instead, the chat agent simply end the chat in the middle of the conversation! Extremely rude!”

Posted 7 months ago

“Constantly late shipping. Most recent order was prime shipping, 2 days. 2 weeks later the item had not shipped and Amazon said it would ship in 2 days after calling in 14 days after ordering. No more Amazon for me!”

Posted 7 months ago

“The book I ordered from Amazon was received within a few days. However, the book was received in damaged condition - one corner dented in. Shipped and sold by Amazon. Lesson learned - buy books through and pick up at a bookstore where you can see what you're getting.”

Posted 7 months ago

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Amazon Canada is rated 1.6 based on 364 reviews