I’m writing this to warn others about a terrible experience I had involving an Amazon gift card purchased from Shoppers Drug Mart. At Shoppers, Amazon gift cards are kept behind the counter, so I assumed they were secure. I bought one and loaded a significant amount onto it as a maternity leave gift for a co-worker. Unfortunately, when she tried to redeem the card, it showed a $0 balance. Someone had tampered with the card before I bought it — meaning the funds were stolen as soon as the card was activated. Thankfully, I kept the receipt and card details, so I contacted the Shoppers Drug Mart where I purchased it. They directed me to Amazon. That’s when things went from bad to worse. I have never felt so dismissed as a customer. I was passed around from one rep to another — no one seemed to want to take responsibility or help. I followed up via both email and phone. My emails were ignored unless I followed up multiple times. And when I did get a response, I was repeatedly asked to send the same photos of the card, even though I already had — multiple times. They kept telling me these issues are better resolved over the phone, but every call had me on hold for 30+ minutes. I asked four times to schedule a callback — no one ever acknowledged those requests. I also asked multiple times to speak with a supervisor and was completely ignored. After an entire month of chasing them, following up on unanswered emails, sitting on hold, and jumping through hoops, Amazon finally told me they couldn’t do anything. This is absolutely unacceptable. Amazon, your brand is on that gift card. You are responsible for the products you sell — not the customer. You wasted my time, treated me like I didn’t matter, and left me out hundreds of dollars. I’ve been a loyal Prime member for years, but after this, I’ll be cancelling my account. I’ll also be sharing my story with as many people as I can so they know what kind of “support” to expect. Amazon, do better. You’ve lost a customer for good.