Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.60

1.6 Rating 352 Reviews

11 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.6

Based on 352 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 20th February 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never image When order a snickers ,I won't able to exchange them because they didn't fit to my son.I lost my money.”

Helpful Report

Posted 3 weeks ago

“Placed order of product which only declared regular shpg charge. Within a couple days informed 'undeliverable", no specifics stated. And they declared order cancelled, with refund upcoming. Will not waste time in future initializing customer service, since the actual utility is contrary to implied service options ! Just their version of a 'chatbot' , with no option to input exactly why you're contacting, "customer service", just a series of questions with only restrictive multiple-choices !! Decided to attempt "buy it again" . Ya would think since their system stated undeliverable and full refund of course stated incoming, that they would hope for customer recovery after delay in product purchase by not charging for shpg. and implement faster delivery option for "buy it again", due to their system declaring "undeliverable" of a product that was disclosed via shpg. history, as being from a u.s.-based warehouse and actually making it up to eastern Canada !!! So ya would think, auto' free/faster shpg. when customer has chosen to still buy the product via amazon Canada.”

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Posted 3 weeks ago

“They didn't. I had a problem with a seller and Amazon emailed me to say they were taking care of it which they didn't The product was mislabeled and all I wanted was a replacement of the right color. I ordered holographic and they sent me a mislabeled can of silver paint. Amazon has not replied in any shape or form. I'm thinking they don't care about their customers even though there's other places out there that I could buy my products from. I think that's what I'm going to do. After all the money that I spent at Amazon you think they help me out over a can of paint but they don't seem to care. By Amazon hello Etsy. PS your star thing doesn't seem to work so I give you zero Stars.”

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Posted 1 month ago

“Ever since a new deliver company was hired, I haven’t been getting my packages for all sorts of different reason. I can’t actual speak to costumer service as it’s all done online. This has happened to my son as well and it’s very upsetting especially when I’ve been dealing with Amazon for a long time without previous issues. This is the last time this will happen to me as I’m closing my account and going somewhere else even if it means paying more for the same items”

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Posted 2 months ago

“Been a long time very frequent customer. They do not want to talk to you as obvious with their menu jail. Up until 2 days ago I got a 3 hr delivery window and the # of stops away before my stop. That has all stopped. What does it take to ring a door bell. Drivers just throw the pkgs on the front steps even behind the door so you cant open the door. Shame on your customer service”

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Posted 3 months ago

“Amazon prime is getting pathetic and pulling a Netflix. You cannot access your account on another device without getting suspended. They send codes through email/cell and instead of troubleshooting the problem once you have proven your identity, it completely suspends your account and forces you to call customer service. It’s inconvenient and unnecessary for Amazon to do this. God forbid a customer wants to go on their laptop or tablet or have their spouse order themselves something.”

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Posted 3 months ago

“The book I ordered from Amazon was received within a few days. However, the book was received in damaged condition - one corner dented in. Shipped and sold by Amazon. Lesson learned - buy books through and pick up at a bookstore where you can see what you're getting.”

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Posted 6 months ago

“I have complained to customer service at least twice and been told issue would be corrected. Shipping instructions state "MUST BE LEFT BETWEEN DOORS" I order expensive items and packages are still left on the porch.”

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Posted 7 months ago

“My deliveries are usually late but I see people in my neighborhood get their deliveries in the afternoon.”

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Posted 10 months ago

“I was very happy with Amazon until recently. The wrong item was shipped. When received, I tried to contact for a return but was told it was not returnable. I tried to contact the seller but the contact did not work. I tried to contact customer service at Amazon but there doesn't seem to be one. I just keep going in circles with the questions asked. So now I have something I did not order and I did not receive the item I did order. Very unhappy.”

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Posted 10 months ago

“Intelcom has to be the worst carrier service ever! Why Amazon continues to use them is beyond me! Packages are continually a week late and they can't find an address if it doesn't show up on Google Maps! Meanwhile, packages shipped by Canada Post are always on time and at my door!”

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Posted 11 months ago

“I love Amazon when my packages come, I dont understand, I put in my order and everything I ordered says it will be delivered on the same day, Awesome but only 1 item out of 4 arrives? Following the tracking, its all on the way and on the last day I check in and find out most of it is being shipped back and I will be sent a refund?? I ordered the Amazon TV stick along with the wiring I need that go's with it, the stick arrived but the wiring did not? Like why does that happen? Now I have to wait to be refunded then re order what I need to wait another 2-3 weeks and hope it comes? You would think those kinds of things would be shipped together in the same box?? This seems to happened every time I have put in a order lately. Only some comes in. My address is not hard to find. How much stuff gets damaged and is undeliverable? Why is it tracked all the way to my city, then its sent back? It was picked up by the carrier and on its way then what happens? Frustrated. The Christmas gifts I ordered did not all arrive some not at all. I understand if roads are bad and parcels are late, I get that but when you follow the updates, getting excited your parcels are supposed to arrive, wait all day and find out its being shipped back with no explanation? Waiting for their shipment to come back before your refunded to turn around and re order or find a place to buy what you need close by. Where we live our city has nothing much locally and we have to drive to the next city to buy stuff.”

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Posted 1 year ago

“They used to be great. But the service has gone downhill for the past 6 mo. about 1/10 package gets lost - and they wont acknowledge it. When do get my stuff, Increased delays - it can take up to 3 weeks to get my stuff - and i Have Prime! Refund takes a very long time. Customer service feels like you are talking to a robot lacking AI. The prices are gouged craziliy when you compare to Amazon.com - it doesn't compare even with the 25% exchange rate... I guess i know how they can afford to offer free deliveries - your items are double, sometime triple the price ! They have become a Chinamart and most of the stuff is cheap, crappy items i could buy at a dollar store for less. I'll be canceling my Prime and order from the US site whenever i can. For the rest, i'll go to ebay, zulily, etsy and other site which are still reliable.”

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Posted 1 year ago

“Amazon should stop using Intelcom as their return pick up. They never come. My first pick up was scheduled for 30th November. At 10pm I get a message that the driver could not make it so I should reschedule. I did and was slotted for 4th December. Same thing happened. Both the days I was stuck in the house as no approximate time was given. Rescheduled again for today. Got a message at 8am that it'll be picked up. It's been 6 hours and no further message or phone calls. There is no customer service/ contact available where you can talk to someone. The only reason I chose this as Amazon has withdrawn from drop offs at Canada Post and UPS. These two facilities are in every neighborhood unlike Purolator. The closest one to my place is 10 minutes drive. Not convenient at all. I have to rethink on ordering from Amazon now. It's more of a hassle than ease.”

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Posted 1 year ago

“I have purchased a many thousands of dollars for products from Amazon. I would say that well over 95% of the of the products have been great. My complaint is with INTELCOM. They are the delivery company that amazon has chosen for this area. Today the driver, walked up the snow-covered steps to drop the cardboard box in 3 to 4 inches of snow. We don't use the front door, which is why it wasn't cleaned. Just to the left of the front door, is a open carport. The mailbox and the side door are clearly visible to anyone walking up the driveway. I have emailed, called and tried to complain about Intelcom close to 20 times. If I can't find a parcel, it's usually because it was delivered to the house down the street. AMAZON GREAT--Intelcom-inadequate. Thanks”

Helpful Report

Posted 1 year ago

“Was a customer for many many years. Ordered may items, pleased with them all. Today I cancelled my account. I was considering another purchase and had my cart ready for checkout. So, I proceed to checkout and suddenly I have zero option to purchase unless I accept a free 6-month subscription to Prime! Seriously? IS there something wrong with the software? There were absolutely zero options to purchase without accepting free Prime. I have no time to experience all the benefits of Prime, and I don't order enough from Amazon either. But this, this experience prompted me to CANCEL my Amazon account immediately. I emptied my cart, deleted my payment and address information and saved that info. I also saved a screen shot of what Amazon had done, so there's no misunderstanding. Not sure why this happened, but in these fraudulent times WE MUST PROTECT OURSELVES!! Sorry Amazon, I'm done!”

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Posted 1 year ago

“Amazon Membership I just canceled my prime membership. Amazon has imposed a nearly 30% increase membership fees. Spoke with Amazon membership team, they are useless . They have just lost a customer who buys thousands of dollars of product a year.”

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Posted 1 year ago

“I am very disappointed in Amazon Canada. I don't order that often but I have bought a number of items over the last few years. I highly recommend Amazon Canada customers know the return policies on items purchased as well as what they are purchasing. I ordered an adapter for a Sangean portable radio and as a Non tech savvy consumer, the switch adapter I ordered didn't work for my Sangean radio. The explanation on this item said for Sangean portable radio but who knew there were dozens of different switch adapters for Sangean radios. I asked to return and once reading the return policies, I discovered that to return my item by Purolator will cost me more than the item I bought by $10.00. I don't order often but now I'm leary to order anything from the. What a disappointment.”

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Posted 1 year ago

“I had an order come early without being notified of a change of delivery date and so missed the delivery. Contacted customer service as the courier was not on their contact details list. The person on chat was hopeless, did not give me any support just told me to wait till original delivery date. Now I have someone trying a delivery for 5 days or who will return the order to the supplier!”

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Posted 1 year ago

“I literally watched an Amazon driver....drop 2 packages and than sit in the customers drive way for 15-20 mins on a personal call (that everyone could hear) while the home owner came home, was forced to park on the street parking (where the delivery driver should have parked). Home owner sat in their car for 10-15 minutes waiting while the Amazon driver had her loud personal phone call. Driver took so long the home owner gave up and left their car on the street instead of their personal drive way because of the driver!!!! There were multiple spots the driver could have parked but instead took the home owners drive way & left them to park in the public parking - ignorant”

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Posted 1 year ago

Amazon Canada is rated 1.6 based on 352 reviews