Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.51

1.5 Rating 590 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 16th December 2025

Paradigmrecoveryfirm (AT) Gmail.....com

Amazon Canada 3 star review on 28th February 2025

Douglas Turski

Amazon Canada 1 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt completely stuck and had no idea what direction to take until Alpha Recovery stepped in. Their team was calm, supportive, and took the time to explain every step in a way that made the whole process feel manageable. They approached my case with real professionalism, consistently kept me informed, and reassured me throughout the journey. Thanks to their dedication and expertise, my withdrawal issues was resolved, and everything finally began moving in the right direction again. I’m truly grateful for their help”

Helpful Report

Posted 4 days ago

“I have called numerous times in the last few months regarding the drivers not following simple instructions on where to leave my package(s). They continue to leave them in the mailroom (and when I say leave, I mean throw), they are rude when approached by the property manager regarding this and not to mention they completely disregard any signage that state likewise. In my opinion it is pure ignorance. I have called customer service, after what feels like a lifetime trying to find a contact information, and all they seem to do is repeat themselves as if reading off of a script over and over again. Not once does anyone address the concern and what will be done to rectify the problem. Putting a “formal complaint” in about the driver just leads to a generic email stating that this “behavior is unacceptable” and “will not be tolerated”, blah blah blah. Nothing is ever done and they continue to do the same thing daily. The amount of money I spend at Amazon on top of extra for Prime, you would think they would hire competent people to work at such a big company. Ugh. Do better Amazon!”

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Posted 5 days ago

“Bad service. My order was cancelled for no reason, the item was available all the time. No cancellation email was sent. I did not know until the day supposed to be delivered. Contacted their agents, not friendly at all. There was no explanation why the order was cancelled, just asked me to waste time and re-order again. How can I trust Amazon?”

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Posted 1 week ago

“They are selling Star Wars Lego sets that have been opened, minifigures removed & sealed back up again & sent back to Amazon only to be resold to unsuspecting buyers. When brought to their attention, they state there's nothing they can do & will provide link to Lego. Lego did not sell the tampered sets, AMAZON did.”

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Posted 2 weeks ago

“Ordered a bread maker. Said we will get back with delivery date. I tough well usually its not very long.. big mistake! 6 months away. And they tell you once it's shipped so they don't want to cancel! Customer service is complicated and not easy to reach, first chat, then call, then wait for supervisor. Over 45 minutes waisted with them for nothing at all. Pis on me dit rien a faire bonne journee et on me raccroche la ligne! J achetais tout sur amazon, plus jamais rien!!”

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Posted 3 weeks ago

“First and foremost are their delivery drivers. I have never met so many incompetent (or maybe they are ignorant) people employed by the same company! It’s crazy! We live on the main floor of a three story building but for some reason we consistently have to retrieve my daughter’s orders on the 3rd?! The never put our unit # or any unit # but it consistently ends up at 310. They NEVER EVER knock on the good damn door!! The worst experience was when my daughter was called and told to go out to a random car in the middle parked cars while sorted thru the packages! Wtf!!!??? I would appreciate some compensation for their incompetence as I’m sure others would as well, not gonna hold my breath for that.”

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Posted 3 weeks ago

“this is the third time they have delivered my pkg to the wrong address , normally its just the wrong unit ( i live in an apartment ) but this time it wasn't even the right building lord knows if it was the right street , i don't know what's going on with amazon but it is going down hill so fast”

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Posted 4 weeks ago

“I was a prime customer for years. I’ve just ordered a propane tankless water heater, my package was picked up from the border after was delayed, but the package didn’t arrived at the Amazon warehouse facility. The update in my page was” on its way but is running late”…when in fact the package was missing…so, I’ve tried to speak with the shipping department but they just refused to speak with me. Amazon is going down, I’m really looking to replace them with alternative markets out there,”

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Posted 1 month ago

“tried to contact customer service on a product that continuously became defective after a couple months - reordered this product multiple times - they directed me to contact the manufacturer to which they gave me the wrong contact info - then i contacted them again to get no where ... beware of getting a bad product -”

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Posted 1 month ago

“When I place order delivey date was 10.28 now is 11.05 , and there is no way to contact customer care by email.”

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Posted 1 month ago

“Customer service doesn't exist. Delivery eta mean nothing and tracking is a waist of time”

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Posted 1 month ago

“Drivers can’t even get out of their car to drop a package off. Who cares if you spent hundreds of dollars on something it’s getting tossed out the window and shattered.”

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Posted 2 months ago

“The withdrawal has been processed”

Amazon Canada 1 star review on 15th October 2025

Helpful Report

Posted 2 months ago

“With Amazon "next day" delivery now means "when we can" . Providing a great customer experience is no longer in the Amazon "handbook". Amazon is increasingly declining regarding late delivery issues and great deals on quality products Prices have gone way up. Prime tv/movies - what a waste of money! Considering cancelling membership after many years of being a loyal customer.”

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Posted 2 months ago

“Did you know if you write a bad review about a product they will ban you from writing a review on that product? There is a Whitby Ontario warehouse and it has to be the most laziest unorganized establishment in the history of warehousing. Orders taken then sit on it for a day or two overiding thw Amazons system. Pure BS.”

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Posted 2 months ago

“They’re not only highly skilled professionals but also genuinely trustworthy.”

Amazon Canada 1 star review on 2nd October 2025

Helpful Report

Posted 2 months ago

“TRhis is the worst customer service i have ever recieved I tried to tell them that canada post is on strike but they could not understand this. # times i called and got nowere even asked them if i could rebuy the item that is shipped with pulorator. They told me no its all canada post now so i will get my item refunded and buy somewhere else so they lost a sale. Im also cancelling my prime membership dosnt do any good to me Sad amazon canada has went this bad”

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Posted 2 months ago

“Before the covid pandemic the driver use to ring the bell and give you the package in your hand now Amazon does not need to give any respect to the customers anymore perhaps because Amazon is too big and customers have no meaning at all, even I include the request just to ring the doorbell, the request have no meaning.”

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Posted 3 months ago

“Amazon made it hard to buy from them. I tried to sign in my account using a computer and it wouldn't allow me. I got a pop up to scan the QR code using my device. I didn't have my phone and could buy want I want. It was easy to drive the the nearby town and get what I want from a store in Town.”

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Posted 3 months ago

“Driver threw package on front porch instead of setting it by the front door”

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Posted 3 months ago

Amazon Canada is rated 1.5 based on 590 reviews