Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.48

1.5 Rating 543 Reviews

8 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 543 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 3 star review on 28th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried and tried to get help with my Prime Video services l subscribe to many different channels. Went through all the suggestions and reboots password changes etc.. Specifically the streaming dept service was horrible. I usually have had excellent customer service and the lovely cs staff before l get transferred to tech was wonderful every time,, then… well sorry just awful after tech dept transfer…guessing at solutions, impatience and bad tone, and of course not listening fully to the issue. Just spent another hour and half and everything we tried did not change anything…l appreciate the effect and help.. and went through the same steps again, again no problem,.. however the CS agent, attitude tone etc.. and then just disappeared, no offer to escalate, l said l do t mind if the issue needs to go to technical escalation or it’s ok to not know what’s wrong but maybe put in a report and see if there where some other options to fix.. was rude and was offered to cancel services several times, l love prime and have had almost no issues in the past. Not looking for freebies or blame just trying to resolve.. and oh ya did not get a call back, l hope someone listens to the recorded quality service call between us… may be a good teaching moment. Again thanks for the effort, sorry l disturbed you at work.. going to see if l get a call back or l guess l take the suggestion to cancel and change providers.. l have payed for several services that l haven’t been able to access for over three weeks. No call backs either.. Please do better. S. Lander”

Helpful Report

Posted 1 day ago

“Garbage customer service. The guy just started raising his voice and snapping at me when HE doesn’t understand my question or their app. Then started talking over me then insulted me. Yeah? You’re not getting my money SHEIN and I didn’t a lot!”

Helpful Report

Posted 6 days ago

“I returned a product the same day I received it, still waiting three weeks later for the refund. Amazon is just giving me the runaround. Avoid Amazon people. Closing my account. I have reported fraud to my bank.”

Helpful Report

Posted 1 week ago

“I ordered 4 bedsheets (3 queen, 1 twin) from Amazon.ca. They were missing from the delivery. Amazon refused to refund me unless I filed a police report — for missing bedsheets! This is completely unfair and not how customers should be treated. Very disappointed.”

Helpful Report

Posted 1 week ago

“It is practically impossible to make a proper return - none of the 3 Circle K stores were willing to take the return. When calling the Customer Service, the representative gave me bad advice, which basically invalidated my return and made it impossible to return my item (he advised I cancel the return and initiate a new one, which was not possible, due to their system apparently). No more Amazon orders for me from now on.”

Helpful Report

Posted 1 week ago

“I ordered a dash camera for my son's birthday. Amazon.ca sent a used one. There was a month's worth of recording on the sd card. I was absolutely mortified when he asked if I had bought him a used one. Cost was $500, and they sent me a return. Lovely. Contacted customer service and got the worst non-service ever! They wouldn't even admit to their mistake, or apologize, then took an entire month to refund the transaction.”

Helpful Report

Posted 2 weeks ago

“We recently got Dragonfly/Intelcom as a delivery company in our rural area. At first we thought it might be good because they picked up returns from our house. However, they are a lying, dangerous disaster. Amazon says they can’t control who delivers out here but agreed to “de-prioritize them. However, next package was delivered again by Dragonfly. Now I am only shopping on Amazon if I have no other choice. Better for my local stores anyways.”

Helpful Report

Posted 3 weeks ago

“The worst costumer sevice .i stoped my Amazon prime because of them .i called more than 10 time to ask about my refund, and they kept ignoring me. They said that they didn’t receive the item . Then the employee said that she will do investigation and come back to me within 48 hours and she never come back. Then when I called again to ask , she hang up the phone. Very rude.”

Helpful Report

Posted 3 weeks ago

“Amazon customer service cannot seem to understand basic English. Amazon Prime is not working and their site actually says that. The customer service Rep keeps wanting to troubleshoot my tv and etc. What does my TV have to do with their system being down??”

Helpful Report

Posted 4 weeks ago

“I'm getting sick of Amazon.ca not putting the preorder link up for "How to Train Your Dragon" on 4K! It's available to order on Amazon USA, and Amazon CA should open the preorder link at the same time! I'm really getting fed up of waiting for the preorder link to go up!”

Helpful Report

Posted 4 weeks ago

“Bought a flag for 26$, I’m a prime member . The flag was supposed to be delivered 3 days after purchase. Received a note saying it will arrive late then another note a week later saying they lost the flag. Tried to get my money back and they tell me , if you want your money back you need to ship back the flag that I never received. Closed my account, lost 26$ and shame on these rich Americans.won’t do any business again with them.”

Helpful Report

Posted 1 month ago

“On June 12, 2025, I placed an order through Amazon with a guaranteed delivery date of June 16, 2025. That commitment was broken—not due to weather, delays, or logistics, but because the delivery driver “couldn’t locate” the clearly marked main entrance and refused to complete the delivery. I immediately brought this to Amazon’s attention, expecting them to uphold the level of service they promise millions of customers every day. Their response? A mere $5.00 concession for a failed delivery, wasted time, and outright refusal to fulfill the order—despite the fact that the address was accurate and accessible. Let this be a message to Amazon and a warning to the public: when a trillion-dollar corporation treats customer service as a checkbox and compensates failure with pocket change, it exposes a disturbing truth—profit comes before people. If Amazon cannot deliver what it promises—and chooses to minimize the impact on loyal customers—then it’s time consumers take their business elsewhere. We deserve better than indifference.”

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Posted 1 month ago

“In the last 2 years Amazon customer service is very Bad !!”

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Posted 1 month ago

“Amazon never seems to deliver during regular business hours. I have requested this numerous times. However, they completely ignore this. I have often stated that I don’t need to have a product with in two days, but that I would really like it delivered before 5:00 pm. It’s completely ridiculous that I should get woken up on a count of a late delivery. Really not impressed.”

Helpful Report

Posted 1 month ago

“After my withdrawal request was denied, I couldn’t access my trading account. I felt frustrated and anxious, afraid I might lose my investment. Sadly, I know many others face similar issues, which can seriously damage trust in trading platforms. Thankfully, Mrs. Mercy and her team stepped in and guided me through the process. With their help, I was able to recover my funds.”

Amazon Canada 1 star review on 9th June 2025

Helpful Report

Posted 1 month ago

“It seems that since COVID is under control, Amazon.ca has gone down hill rapidly. Parcels arrive late and damaged. Unauthorized subscription renewals. Web site is a joke. I have been trying to Cancel my subscription for 3 months now but with no success. Much better results with Amazon.com”

Helpful Report

Posted 1 month ago

“I pay for Prime Delivery service. Specific instructions on my account. Prime drivers don’t read them and constantly deliver to the wrong address and location. Their customer service promises to fix this but never does anything. Regular delivery drivers have no issue following the delivery instructions. Amazon offers nothing in compensation and just ongoing platitudes and promises with no follow up or improvement. Obviously they don’t care about their customers!!”

Helpful Report

Posted 1 month ago

“In the past Amazon Canada's customer service was impeccable, now is terrible; customer always have to wait. Been waiting for days, even weeks for them to proceed refunds or replays from sellers... received damaged product , smashed in a ripped box but I have to wait for the seller to approve the refund. WTH ...THEY WILL SEE ME BY LESS AND LESS FROM THEM!!! THERE ARE OTHER COMPANIES TOO YOU KNOW...”

Helpful Report

Posted 1 month ago

“Deliver to parcel on Saturday tried to tell them that we were at Mount Sinai hospital coming home from my husband's hip replacement the package was delivered 2 hours before we got home when I got home there was no package there now they're refusing to refund my money or send me the newPackage how fair is that not fair at all”

Helpful Report

Posted 1 month ago

“Driver threw my package up on the cement deck…..it contained glass….ill be ordering a lot less from Amazon”

Helpful Report

Posted 1 month ago

Amazon Canada is rated 1.5 based on 543 reviews