Name: Amazon Canada
Rating: 1.50

“When I place order delivey date was 10.28 now is 11.05 , and there is no way to contact customer care by email.”

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Posted 6 days ago

“Customer service doesn't exist. Delivery eta mean nothing and tracking is a waist of time”

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Posted 1 week ago

“Drivers can’t even get out of their car to drop a package off. Who cares if you spent hundreds of dollars on something it’s getting tossed out the window and shattered.”

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Posted 2 weeks ago

“The withdrawal has been processed”

Amazon Canada 1 star review on 15th October 2025

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Posted 2 weeks ago

“With Amazon "next day" delivery now means "when we can" . Providing a great customer experience is no longer in the Amazon "handbook". Amazon is increasingly declining regarding late delivery issues and great deals on quality products Prices have gone way up. Prime tv/movies - what a waste of money! Considering cancelling membership after many years of being a loyal customer.”

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Posted 3 weeks ago

“Did you know if you write a bad review about a product they will ban you from writing a review on that product? There is a Whitby Ontario warehouse and it has to be the most laziest unorganized establishment in the history of warehousing. Orders taken then sit on it for a day or two overiding thw Amazons system. Pure BS.”

Amazon Canada 1 star review on 8th October 2025

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Posted 3 weeks ago

“They’re not only highly skilled professionals but also genuinely trustworthy.”

Amazon Canada 1 star review on 2nd October 2025

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Posted 1 month ago

“TRhis is the worst customer service i have ever recieved I tried to tell them that canada post is on strike but they could not understand this. # times i called and got nowere even asked them if i could rebuy the item that is shipped with pulorator. They told me no its all canada post now so i will get my item refunded and buy somewhere else so they lost a sale. Im also cancelling my prime membership dosnt do any good to me Sad amazon canada has went this bad”

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Posted 1 month ago

“Before the covid pandemic the driver use to ring the bell and give you the package in your hand now Amazon does not need to give any respect to the customers anymore perhaps because Amazon is too big and customers have no meaning at all, even I include the request just to ring the doorbell, the request have no meaning.”

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Posted 1 month ago

“Amazon made it hard to buy from them. I tried to sign in my account using a computer and it wouldn't allow me. I got a pop up to scan the QR code using my device. I didn't have my phone and could buy want I want. It was easy to drive the the nearby town and get what I want from a store in Town.”

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Posted 1 month ago

“Driver threw package on front porch instead of setting it by the front door”

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Posted 1 month ago

“Have been an Amazon Prime member for years. There are many great products & shipping is fast and reliable for most items. Unfortunately, as can be the case when companies grow, service is going downhill. Amazon in the past was extremely good at refunding for items that did NOT meet the advertised product. Recently made a purchase ($100 for a table pad protector) which was extremely poor quality & have had the biggest run around from Amazon. The seller expects purchaser to a) pay for return shipping b) insure pkg c) instructions included advise buyer most likely will NOT receive refund!!!! Between 8 e-mails & 8 phone calls keep receiving the same run around. Shame on Amazon for allowing 3rd party sellers & NOT clearly advertising this in the sellers ads. STEER CLEAR from Amazon if you can buy local & pay a few cents more - you will be thankful not having to deal with false advertising.”

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Posted 2 months ago

“Bringing restoration”

Amazon Canada 1 star review on 19th August 2025

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Posted 2 months ago

“Terrible all customer service is outsourcing and they are stealing our jobs and not solving any problems..we should boycot amazon”

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Posted 2 months ago

“I purchased a yeti When it arrived it would not work; wouldn't keep things cold or hot Therefore it was defective. It happens from time to time however when I went to return it I had to pay $17 shipping. Really. I had to pay to return their defective product.. I went to a local store and purchased one. Lesson learned”

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Posted 2 months ago

“I was selected to be one of your amazon review people bit because i do not have a credit card i can be one??? Why??”

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Posted 2 months ago

“Totally messed up my prime delivery and customer service has no agency for anything. Delivery is extremely delayed and no help is offered. Amazon Canada gives Amazon a bad name, will never purchase here again.”

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Posted 2 months ago

“I ordered two jigsaw puzzles and a mat from Amazon. Very shortly after I submitted the order I cancelled one of the puzzles. Immediately Amazon charged my credit card with $9.02. I used their Chatbot to ask about this charge and was told it was a mistake and would be refunded within 24 to 48 hours. That did not happen even when I waited 4 days. I managed to talk to someone about this. I could barely understand this person because of a very strong accented speech. Perhaps customer service is being done outside of North America? I asked her to email me. She did and said the refund would take several days depending on my credit card company. Refund never did appear even 10 days later. I tried to call Amazon back but was not able to get anyone on the phone and kept being directed back to a Chatbot. I closed my Amazon account at this point, not because of the $9.02 but because of very poor customer service. They have the best selection of products and speedy delivery and fair prices. However I can’t tolerate such complete disregard for customer satisfaction.”

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Posted 2 months ago

“I had lost not only money but also my sense of trust after my ordeal with a well-known online trading platform. Despite following all their procedures and guidelines, I got nowhere. It felt like I was stuck in a maze with no exit. That’s when I came across Mrs. Napua Francesca and her team. I hesitated, thinking it might be another dead end, but they immediately proved me wrong. They handled my case with professionalism and empathy, something I hadn’t experienced during the whole ordeal. Their attention to detail was impressive — they looked into every transaction, every piece of communication, and made sure we had everything covered. They advocated on my behalf and made sure my concerns were heard. The end result? A resolution that was fair and satisfying. I’m so thankful for their help, and I highly encourage anyone dealing with similar frustrations to give them a call. They truly made a difference.”

Amazon Canada 1 star review on 5th August 2025

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Posted 2 months ago

“I had lost not only money but also my sense of trust after my ordeal with a well-known online trading platform. Despite following all their procedures and guidelines, I got nowhere. It felt like I was stuck in a maze with no exit. That’s when I came across Mrs. Napua Francesca and her team. I hesitated, thinking it might be another dead end, but they immediately proved me wrong. They handled my case with professionalism and empathy, something I hadn’t experienced during the whole ordeal. Their attention to detail was impressive — they looked into every transaction, every piece of communication, and made sure we had everything covered. They advocated on my behalf and made sure my concerns were heard. The end result? A resolution that was fair and satisfying. I’m so thankful for their help, and I highly encourage anyone dealing with similar frustrations to give them a call. They truly made a difference.”

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Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon Canada Reviews