Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 624 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

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1.5

Based on 624 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

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Amazon Canada 1 star review on 17th January 2026

Paradigmrecoveryfirm (AT) Gmail.....com

Amazon Canada 3 star review on 28th February 2025

Douglas Turski

Amazon Canada 1 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New case for my Apple I pad does not fit, nor does it have an elastic strap nor an apple logo and is made of cheap plastic”

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Posted 1 day ago

“Only reason For this review is because I cannot contact -and I have really tried - to speak with a human being. I have been transferred/cut off. I just want to let them know they are issuing credits to my account for items I have not returned. Love the shopping service but customer service site could use some TLC”

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Posted 2 days ago

“AMAZON sent me a USED lipstick. It was not sealed and two parts were open held together with an old sticker. DISGUSTING!!! Also no bubble wrap so can of paint i ordered was dented beyond the beyond. If i could give 0 stars i would. Closed my account forever!!!”

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Posted 2 days ago

“They are not standing behind their a - z guarantee. Having issues with a product, Amazon not stepping in to help.”

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Posted 4 days ago

“Very disappointed with this order and the service from Amazon. I ordered hair extensions because I had a hair appointment booked and trusted the delivery date shown on the website. Amazon clearly showed that my package would arrive by May 9, so I spent $250 booking my appointment based on that promise. To be safe, I even booked my appointment two days later in case of a small delay. But the package never arrived, and after that the tracking/details even disappeared from the website. This is extremely unprofessional and frustrating. Because of this delay, my $250 appointment got wasted, my time was wasted, and I lost the chance to order from somewhere else. Very poor customer service and very unreliable delivery promises. Don’t give customers false delivery dates if you cannot deliver on time. Really bad experience.””

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Posted 5 days ago

“Amazon just charged me $15.75 for the return if an item that the size was clearly listed wrongly on their website but because THEIR lists of reasons did not include my problem … though luck … they are keeping $15.75 … Totally illégal and abusive WATCH OUT !!”

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Posted 4 weeks ago

“I went 2 4 different locations to return a bunch of orders I had. I was turned away at all of them for system issues. They all told me to contact Amazon. After spending nearly an hour to find a way to chat to someone (they really do have you on a wild goose chase for that), I spoke to someone who put me to 3 other people who then told me just to keep the stuff and they would refund it. Well, one item was refunded. I went back online again with another agent after a couple of weeks who then spent over an hour going through each item telling me that they are all refunded. Good thing I track my purchases. I then had to go on there AGAIN tonight as not all the returns were done. I have asked them to read all my chats which they say they do but then come back and ask me if I didn't receive my deliveries! I have now been on here for 2 hours and the latest is they are asking me for the return receipts! For the items they told me to keep! They just came on right now and said I hope you understand our limitations but we can't credit them without the returns. The customer service used to be so great from Amazon. It is absolutely terrible now. If I could give it a 0 I would!”

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Posted 1 month ago

“Consistently bad service from Amazon Canada courier drivers. Frequently fail to follow delivery instructions. Drivers claim they attempt delivery when clearly they do not. Parcels often left in not secure places. Awful service.”

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Posted 1 month ago

“They refused to refund me for a package that was never delivered, even after filling a police report.”

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Posted 1 month ago

“I've been a prime member for a long time and still have trouble getting my orders delivered on time as promised, last order was supposed to be delivered the next day that was the only reason why I bought it, low and behold it didn't show up as promised, the customer service representative started to dance around the issue and after a few minutes of her bs she said that I wasn't accepting her excuses and hung up on me, I called back asked for a supervisor and he said he would have the package by the end of the day, 2 days later still no package, granddaughters birthday ruined, thanks to Amazon They've become to big and abuse customers because they can,they are saying we don't need your business, some othersucker will buy from them Ratig on the customer scale should be zero, once a great company has become a pos company”

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Posted 1 month ago

“Terrible policy..everything is so cheap coming from China ..I bought a ceiling light and it's defective. It doesn't hug the ceiling and the bulbs are flickering..I asked them for a return and the employee said the time frame for is too late ,but there are exceptions. It is a defective product.”

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Posted 1 month ago

“I bought a ceiling light.Apparently it was defective. Tried to return it .I was told i can't. The light is flickering and it's dangerous could catch a fire .Amazon carries cheap China product .Being a Prime member shouldn't have this kind of issue.”

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Posted 1 month ago

“I had a very disappointing experience with customer service when I called Amazon for assistance with my new Kindle. I was transferred to a Kindle specialist, but while I was on hold, I overheard the representative sounding irritated and complaining to a colleague about the call transfer. When I said hello, instead of assisting me professionally, he continued venting, which made me uncomfortable. When he finally spoke to me, I had difficulty understanding him. I politely asked him to repeat himself, but his tone came across as uninterested and unhelpful. Despite my efforts to understand, communication was very difficult. I then requested to be transferred to another representative who could assist me more clearly. At that point, he told me he would report me. I responded that he was welcome to do so, as the call should reflect that I remained respectful and was simply asking for proper assistance. Overall, the interaction felt unprofessional and unhelpful. I hope this can be reviewed, especially if the call was recorded, so that future customers receive better support.”

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Posted 1 month ago

“Do your drivers know how to read English, we have a sign in fairly large print that says “deliver to side door” on a closed gate at our front deck, but they consistently open the gate to drop at front door. Side door is another 10 feet away.”

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Posted 1 month ago

“Zero help when their couriers leave items in unsafe spots and disregard delivery instructions resulting in items being taken. The employ crappy couriers and expect customers to jump through hoops ti be reimbursed for missing items.”

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Posted 1 month ago

“The withdrawal process went perfectly thanks to their professional handling.”

Amazon Canada 1 star review on 18th March 2026

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Posted 1 month ago

“After receiving an order, the price of the item dropped. I contact Amazon through the online chat and was told I would have the price difference returned to my gift card balance in 2-4 hours. After 6 hours I had still not received the refund and contacted Amazon chat to inquire. After chatting with four different agents (including the supervisor) I was told they could not refund the difference(they could not seem to figure out how to do it). I told them I did not believe them and was told that was my prerogative. Have sent them an email (not sure if they will actually get it) and hope to get this resolved before I end my Amazon shopping.”

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Posted 2 months ago

“Ordered a brand new MPC one plus and received an open box item with grime all over the pads, I complained and told them to send me a replacement unit. I received the replacement the same day, this one was loose in an amazon shipping box with no packaging at all, was used and had no documentation. The replacement was even worse than the one it replaced. I am furious and now have to send back both to get a refund. The loose one will get smashed to pieces in transit most likely. I am done with Amazon and have canceled my subscription. If I wanted used items I would buy on Ebay.”

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Posted 2 months ago

“Never received my order, or refund. photo shows wrong delivery house, not mine. Been in contact with Amazon, very difficult process, AI run around, when finally reached human, they can't speak English, very rude and hung up on me a few times. Will never use Amazon again”