Amazon Canada Reviews

"From the 6 of February24 i have been trying to get back hundreds of dollars Amazon went into my account and took. i have made over 30 calls all i get is rude comment from their customer service and more lies. The stuff never arrived, Purolater sent it back, all i get is game playing and lies,Never shop from Amazon, shop local. then they call me a fraude, clear my profile and surpress the stuff i ordered under lock down, now they want the bank to reimburse me, bank never did nothing . you have the items back and my money, i would call that theft."

"I am extremely frustrated with their policy which, even though it clearly states the undelivered package is damaged and returning to Amazon, they refuse to issue the refund now, making me wait for no reason at all, forcing me to call them again. I just want to get a refund and then to reorder. It's ridiculous, senseless. And extremely annoying."

"So it is 1st Dec 2023 and this order leaves in the morning from an Amazon facility 30 mins away from my home and does not get delivered the whole day. By the way I am on the east side of Toronto and the weather was nowhere close to severe. Looks like Amazon will close down services when it actually gets worse in Jan to March. If they cannot deliver by estimated time why do they even provide a delivery date. Atleast one will not waste time ordering for urgent items."

"I have complained to customer service at least twice and been told issue would be corrected.\r\nShipping instructions state\r\n\"MUST BE LEFT BETWEEN DOORS\"\r\nI order expensive items and packages are still left on the porch."

"I tried to post a review because I was so disappointed in the delivery of my product and they wouldn't post it."

"I had REQUESTED packages to be delivered to the tenant. I would not have requested this had I or my husband not been home. The delivery driver DID NOT KNOCK! I was barely able to hear some rustling at the door of the apartment, went to check and there the packages were. \r\n\r\nThis is UNACCEPTABLE."

"When u cancel your item(s) before they are shipped they are suppose to Not charge u. Today I called for my same day shipping and I still hadn't gotten a shipped notification for the item by 3:30pm and so this was mu last straw with them. I called to cancel the order AND my account and the girl says OK. I get 2 notifications 1 that they cancelled the account and the second they shipped the package. Literally right after I got off the phone. Despite me asking to cancel it. Not ONLY that the package I was suppose to get same day shipping is now set to come for tomorrow. So they pressed ship right away to get the last few dollars out of me and set it to be delivered for a day I won't be available and won't be all week now. Talking 2 \"supervisor\" said there was nothing he could do and I told him angrily 3 times the policy wasn't shipped and according to their policy u can cancel it, also the package is guaranteed for 1 day shipping since it said it was processed and yet they now have it set for the next day. Absolutely scammers. And thieves. Never again. Costco is cheaper for the things I need anyways without having to wait all day 8 am-10pm or worse for 2 or 3 days 8 am-10pm for your parcels that are guaranteed but never come on time. Also the \"supervisor\" sends me an email the package will be returned to them. Then they have to Inspect it and only THEN Give me a refund. So it could get damaged in the truck, me not even seeing the package and then once processed could take 5-7 (3-5 for bank and around an extra 2 for them to process it themselves) business days to get the money back. WHY WOULD A LEGITIMATE COMPANY TAKE THE MONEY IF I ASKED TO CANCEL THE PRODUCT?! Oh right. They did that to get a few measly bucks. Jokes on then if they send a driver out 1-3 days they waste their delivery guys gas coming to a apartment that is going to get sent back."