Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 578 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

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Metrics

1.5

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 8th October 2025

Anonymous

Amazon Canada 5 star review on 7th August 2025

Jack C Patterson

Amazon Canada 5 star review on 27th July 2025

Marvin M. Jones

Amazon Canada 1 star review on 25th July 2025

Paradigmrecoveryfirm (AT) Gmail.....com

Amazon Canada 3 star review on 28th February 2025

Douglas Turski

Amazon Canada 1 star review on 17th February 2025

Anonymous

Amazon Canada 1 star review on 7th February 2025

Carlos Nishii

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"From Scammed to Saved — Thank You!”

Helpful Report

Posted 3 months ago

“Worst experience ever. I was at home when they delivered the package and I was supposed to receive 8 items including big cold pressed juice and keyboard. I took the box in a minute when it was delivered. It was a small box and when opened, 3 high value items were missing. Called customer service and they were of no help. They ask me to file a police complaint and told me somebody took it. I was at home and received the delivery. Also, they can see clearly and 8 items can’t fit in this small box. Never buying from Amazon and cancelling my membership 👎🏻”

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Posted 3 months ago

“Patetic services”

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Posted 3 months ago

“I order stuff off Amazon often and like there service when they deliver my items, but when they use intel to deliver items I’m often waiting all day for delivery, I’m suppose to have cabin filter delivered I was hoping to get today so I can put it in, I just checked and it’s 13:30 and my item is not even marked out for delivery, I could had my item now if they had used there own prime vans as one is delivering to my building now, awful Please do not send my items with Intel”

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Posted 3 months ago

“I have tried and tried to get help with my Prime Video services l subscribe to many different channels. Went through all the suggestions and reboots password changes etc.. Specifically the streaming dept service was horrible. I usually have had excellent customer service and the lovely cs staff before l get transferred to tech was wonderful every time,, then… well sorry just awful after tech dept transfer…guessing at solutions, impatience and bad tone, and of course not listening fully to the issue. Just spent another hour and half and everything we tried did not change anything…l appreciate the effect and help.. and went through the same steps again, again no problem,.. however the CS agent, attitude tone etc.. and then just disappeared, no offer to escalate, l said l do t mind if the issue needs to go to technical escalation or it’s ok to not know what’s wrong but maybe put in a report and see if there where some other options to fix.. was rude and was offered to cancel services several times, l love prime and have had almost no issues in the past. Not looking for freebies or blame just trying to resolve.. and oh ya did not get a call back, l hope someone listens to the recorded quality service call between us… may be a good teaching moment. Again thanks for the effort, sorry l disturbed you at work.. going to see if l get a call back or l guess l take the suggestion to cancel and change providers.. l have payed for several services that l haven’t been able to access for over three weeks. No call backs either.. Please do better. S. Lander”

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Posted 3 months ago

“Garbage customer service. The guy just started raising his voice and snapping at me when HE doesn’t understand my question or their app. Then started talking over me then insulted me. Yeah? You’re not getting my money SHEIN and I didn’t a lot!”

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Posted 3 months ago

“I returned a product the same day I received it, still waiting three weeks later for the refund. Amazon is just giving me the runaround. Avoid Amazon people. Closing my account. I have reported fraud to my bank.”

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Posted 3 months ago

“I ordered 4 bedsheets (3 queen, 1 twin) from Amazon.ca. They were missing from the delivery. Amazon refused to refund me unless I filed a police report — for missing bedsheets! This is completely unfair and not how customers should be treated. Very disappointed.”

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Posted 3 months ago

“It is practically impossible to make a proper return - none of the 3 Circle K stores were willing to take the return. When calling the Customer Service, the representative gave me bad advice, which basically invalidated my return and made it impossible to return my item (he advised I cancel the return and initiate a new one, which was not possible, due to their system apparently). No more Amazon orders for me from now on.”

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Posted 3 months ago

“I ordered a dash camera for my son's birthday. Amazon.ca sent a used one. There was a month's worth of recording on the sd card. I was absolutely mortified when he asked if I had bought him a used one. Cost was $500, and they sent me a return. Lovely. Contacted customer service and got the worst non-service ever! They wouldn't even admit to their mistake, or apologize, then took an entire month to refund the transaction.”

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Posted 4 months ago

“We recently got Dragonfly/Intelcom as a delivery company in our rural area. At first we thought it might be good because they picked up returns from our house. However, they are a lying, dangerous disaster. Amazon says they can’t control who delivers out here but agreed to “de-prioritize them. However, next package was delivered again by Dragonfly. Now I am only shopping on Amazon if I have no other choice. Better for my local stores anyways.”

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Posted 4 months ago

“The worst costumer sevice .i stoped my Amazon prime because of them .i called more than 10 time to ask about my refund, and they kept ignoring me. They said that they didn’t receive the item . Then the employee said that she will do investigation and come back to me within 48 hours and she never come back. Then when I called again to ask , she hang up the phone. Very rude.”

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Posted 4 months ago

“Amazon customer service cannot seem to understand basic English. Amazon Prime is not working and their site actually says that. The customer service Rep keeps wanting to troubleshoot my tv and etc. What does my TV have to do with their system being down??”

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Posted 4 months ago

“I'm getting sick of Amazon.ca not putting the preorder link up for "How to Train Your Dragon" on 4K! It's available to order on Amazon USA, and Amazon CA should open the preorder link at the same time! I'm really getting fed up of waiting for the preorder link to go up!”

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Posted 4 months ago

“Bought a flag for 26$, I’m a prime member . The flag was supposed to be delivered 3 days after purchase. Received a note saying it will arrive late then another note a week later saying they lost the flag. Tried to get my money back and they tell me , if you want your money back you need to ship back the flag that I never received. Closed my account, lost 26$ and shame on these rich Americans.won’t do any business again with them.”

Helpful Report

Posted 4 months ago

“On June 12, 2025, I placed an order through Amazon with a guaranteed delivery date of June 16, 2025. That commitment was broken—not due to weather, delays, or logistics, but because the delivery driver “couldn’t locate” the clearly marked main entrance and refused to complete the delivery. I immediately brought this to Amazon’s attention, expecting them to uphold the level of service they promise millions of customers every day. Their response? A mere $5.00 concession for a failed delivery, wasted time, and outright refusal to fulfill the order—despite the fact that the address was accurate and accessible. Let this be a message to Amazon and a warning to the public: when a trillion-dollar corporation treats customer service as a checkbox and compensates failure with pocket change, it exposes a disturbing truth—profit comes before people. If Amazon cannot deliver what it promises—and chooses to minimize the impact on loyal customers—then it’s time consumers take their business elsewhere. We deserve better than indifference.”

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Posted 4 months ago

“In the last 2 years Amazon customer service is very Bad !!”

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Posted 4 months ago

“Amazon never seems to deliver during regular business hours. I have requested this numerous times. However, they completely ignore this. I have often stated that I don’t need to have a product with in two days, but that I would really like it delivered before 5:00 pm. It’s completely ridiculous that I should get woken up on a count of a late delivery. Really not impressed.”

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Posted 4 months ago

“After my withdrawal request was denied, I couldn’t access my trading account. I felt frustrated and anxious, afraid I might lose my investment. Sadly, I know many others face similar issues, which can seriously damage trust in trading platforms. Thankfully, Mrs. Mercy and her team stepped in and guided me through the process. With their help, I was able to recover my funds.”

Amazon Canada 1 star review on 9th June 2025

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Posted 4 months ago

“It seems that since COVID is under control, Amazon.ca has gone down hill rapidly. Parcels arrive late and damaged. Unauthorized subscription renewals. Web site is a joke. I have been trying to Cancel my subscription for 3 months now but with no success. Much better results with Amazon.com”

Helpful Report

Posted 4 months ago

Amazon Canada is rated 1.5 based on 578 reviews