Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 561 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 561 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 5 star review on 7th August 2025

Jack C Patterson

Amazon Canada 5 star review on 27th July 2025

Marvin M. Jones

Amazon Canada 1 star review on 25th July 2025

Paradigmrecoveryfirm (AT) Gmail.....com

Amazon Canada 3 star review on 28th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly Amazon scams you. I ordered a bed rail for my 7 month old kid but all I got was a mattress instead. I contacted them, said you have sent a wrong item for which i was asked to Drop off the item. Seriously..? a queen mattress..? I asked for a pick up which they denied. Now im stuck with a mattress that i do not need”

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Posted 6 months ago

“I have been a prime member for over 5 years but ever since Amazon closed its warehouses in Quebec a few weeks ago due to the union-starters, my deliveries are super slow. They sub contracted very cheap and ultra bad couriers, namely Intelcom, who seem to have taken over the entire city of Montreal! What used to take 48 hours or less to arrive, now average 4 to 6 days. And they had the audacity to increase my membership last year! Basically I’m paying over $100 per year for prime video-really??! And have you tried to contact a customer service agent lately? Good luck with that. They make it impossible for you to complain. But they’re quick to take your money. I think my happy Amazon days are behind me and it’s time to find a new delivery company. Money got to your head Jeff and you simply don’t care about the people that made you rich in the first place”

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Posted 6 months ago

“I have been a customer for years. I have Prime and lately my deliveries are not arriving within the one or two day delivery as stated in my Prime membership. It should not take almost a week when I used to get it the next day. It is also coming by Canada Post when it used to be delivered by a courier. I am not happy with this at all. Why am I paying for Prime if I am not getting the service I was promised?”

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Posted 6 months ago

“They keep recharging me months later for items I returned and was refunded and have no reasons given. Even when I ask they will not say why. I even have had to fill out forms and wait for investigations. I shop and spend many thousands yearly ! Absolutely no support and no loyalty. Support is so hard to get too as well.”

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Posted 6 months ago

“I have been an Amazon Prime member for many years and have always been a loyal customer. Living in Montreal, Quebec, I purchase nearly everything from Amazon and have always spoken highly of its service. Until recently, I never had a complaint. However, everything has changed in the past six weeks. I understand that Amazon has closed its delivery centers in Quebec, and the third-party delivery service now being used (Intelcom) is simply terrible. Every single order is either delayed by 4–5 days—despite showing next-day delivery—or never arrives at all. Instead, I receive a message saying, “Sorry, cannot be delivered, call for a reimbursement.” This is completely unacceptable.”

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Posted 6 months ago

“This company is allowing the sale of merchandise threading and mocking the take over of Canada by the United States of trump”

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Posted 6 months ago

“Douche USA Company”

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Posted 6 months ago

“I was promised an extension by multiple Amazon reps while I waited for a reply from the seller. I wanted to give Amazon and the seller the opportunity to solve the issue. I was promised there were notes in my file. I was promised that the calls were recorded. I also rebooked Intelcom for the Pelican bag that was not picked up as scheduled by Amazon. I was told they'd come Sat at 10. Now I'm told Intelcom doesn't pick up on Saturdays. I am told that all of the reps put no notes in my file. I was told that it is against policy to listen to the quality assurance recordings. I can no longer be a customer of Amazon due to all of this cheating. Amazon has changed their treatment of customers and I am now forced to return anything I can and end the business.”

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Posted 6 months ago

“Package of Soda Crackers sent by Amazon and picked up yesterday at Canada Post.... with a hole in the box of cookies and another in the bag containing the crackers... it looks like it was made by a rodent.”

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Posted 6 months ago

“Amazon delivery has become a real joke NO I'm mean NO customer respect . I pay good money for items , not to have them thrown at my door like a paper boy. No ringing of door bell to announce arrival. Just throw package , take pictures. So unprofessional”

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Posted 7 months ago

“Lied to by so called customer service reps, given the run around by scam delivery companies. Complete waste of time. Amazon used to be a great place to order things. Never again, it has gotten horrible over time. This company is a scam”

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Posted 7 months ago

“I bought a laptop for Christmas paid over $1500 now it not charging . Returned window closed 2 days ago customer service says it is my problem I do not recommend people to buy laptops from Amazon second time this is happening”

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Posted 7 months ago

“This Christmas I order gift and 3 where lost, one gift was lost twice, would not recommend Amazon, customer service not better the only thing they say :sorry we will give you your money back”

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Posted 7 months ago

“My package was thrown to my porch by the delivery driver, while he was talking to someone. Also still waiting for another package which is late.These ppl needs to respect customers package. I have it on video.”

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Posted 7 months ago

“Worst company possible lately. They use a delivery company called intelcom. This intelcom is a bunch of scammer thieves. Do better Amazon.”

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Posted 7 months ago

“Was supposed to receive a package last night but got the following notification from the driver: Delivery failure due to dog hazard. We don't have a dog... so WTF?! Another time they delayed my delivery with 5 days because of bad weather conditions. When I called the delivery company they stated that their driver took pictures of the snow in my area and they informed me that he couldn't access my property due to the snow. When I told them we had no snow on the ground and that I could prove it with the CCTV footage from my security cameras, everything became quiet. We stopped paying for Prime because it's useless and they don't deliver what they promise! We called CS last night but they weren't helpful at all. And obviously there are no consequences for the driver who lied about the dog hazard. I think he just didn't want to deliver the package because he wanted to go home early.”

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Posted 7 months ago

“2nd time same thing happened. Delivered to wrong address in calgary and cherry on the top wrong product delivered . When called customer service ,only apology was this won’t happen next time. But what about this time ? Please hire some experienced delivery staff who can read address properly.”

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Posted 7 months ago

“closed quebec factories after they formed a union. absolutely disgusting behaviour”

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Posted 7 months ago

“Amazon delivery was the best compared to third party delivery which they are switching back to Third party kept delivering to wrong addresses, stealing packages, skipping on delivering by just driving next to the house and taking off without even going up to the door and claiming no one was home and on top of it delivering pre orders weeks before release causing video game companies to lose a lot of money Honestly Amazon workers did a lot for the company and deserve better than how they were treated No way am I ordering from Amazon ever again if they go back to intercom They are probably greedy and cause so much waist of orders being thrown in the garbage (which was avoided with Amazon drivers) so expect more items to be tossed into the trash making it in top 5 most destructive companies causing pollution This is not a boycott this is speaking from the heart I lost over 600$ and I make less than 23k a year. This is pathetic and reminds me of the Montreal company aux vivres (yes it's me Jacobs. 🫵 shawnly, fabreeze, and waxigo)”

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Posted 7 months ago

“Amazon does not follow through with parcels that have been left outside an apt building after delivery did not follow proper instructions.. Disabled and said i needed to report to police. Police dept lol at that since it is considered a public place.. Over 100.00 dollars of merchandise I paid for . Shame on Amazon as I thought they were better then this!!”

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Posted 7 months ago

Amazon Canada is rated 1.5 based on 561 reviews