Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 561 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 561 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 5 star review on 7th August 2025

Jack C Patterson

Amazon Canada 5 star review on 27th July 2025

Marvin M. Jones

Amazon Canada 1 star review on 25th July 2025

Paradigmrecoveryfirm (AT) Gmail.....com

Amazon Canada 3 star review on 28th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazons service has got quite poor lately. Almost better off going straight to the manufactures sight and order items. Or go back to shopping local stores.”

Helpful Report

Posted 4 months ago

“They are becoming the worst online shopping service I just don't understand why they would not maintain high professionalism and great service like it used to be it's so sad. I have been having lots of issues with late deliveries and undelivered items. My last package I ordered it to be delivered on the same day and it got delayed I called customer service they wouldn't refund me even though I told them I don't want the item anymore and it wasn't delivered to me at the first place. they said they won't refund until they get an update on the carrier . They literally held my money till they figure out their mess ! I am very disappointed on how their service has become and how they resolve matters they obviously do not care about their clients anymore . They hire support agents that do their job the worst way and don't care about Amazon's reputation. No one gives you a fair resolution or cares about your business they just think we have a stash of cash sitting next to us if they don't refund it's okay we'll go to the next order . Time means nothing ! No sense of urgency ! It's so messed up !”

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Posted 4 months ago

“Amazon has an option to provide delivery instructions. In my case it is a mailroom of the building. And yet they are calling every time disturbing everyone around. Absolutely discusting. Amazon cannot teach their drivers to read instructions???”

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Posted 4 months ago

“Amazon used to be great. Now they are charging all kinds of fees to do a return. Lost our confidence, will be trying to buy elsewhere. Have a look: tem(s) Subtotal: $25.59 Shipping & Handling: $6.99 Your Coupon Savings: -$3.00 Free Shipping: -$6.99 Total before tax: $22.59 Estimated GST/HST: $1.13 Estimated PST/RST/QST: $1.58 Grand Total: $25.30 Refund Total $18.14”

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Posted 4 months ago

“This is a report against an online scam operation falsely using the name “Amazon. Ca. Online” to deceive people and loot them through fake products and fraudulent practices. I, Lado, am one of the many victims of this scam, and I am speaking up so that others do not fall into the same trap.”

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Posted 4 months ago

“I had a similar experience as anonymous below. After contacting Amazon about problems with gift cards I was redirected to the third party seller who sent me back to Amazon. Back and forth I went until I was told that my money was in the process of being refunded. After no money was refunded, I contacted customer support again. I was told there was nothing Amazon could do and referred me back to the gift card company AGAIN. Many hours over the course of a week were wasted on this. They have lost a Prime member, I will no longer be doing business with them.”

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Posted 4 months ago

“I’m writing this to warn others about a terrible experience I had involving an Amazon gift card purchased from Shoppers Drug Mart. At Shoppers, Amazon gift cards are kept behind the counter, so I assumed they were secure. I bought one and loaded a significant amount onto it as a maternity leave gift for a co-worker. Unfortunately, when she tried to redeem the card, it showed a $0 balance. Someone had tampered with the card before I bought it — meaning the funds were stolen as soon as the card was activated. Thankfully, I kept the receipt and card details, so I contacted the Shoppers Drug Mart where I purchased it. They directed me to Amazon. That’s when things went from bad to worse. I have never felt so dismissed as a customer. I was passed around from one rep to another — no one seemed to want to take responsibility or help. I followed up via both email and phone. My emails were ignored unless I followed up multiple times. And when I did get a response, I was repeatedly asked to send the same photos of the card, even though I already had — multiple times. They kept telling me these issues are better resolved over the phone, but every call had me on hold for 30+ minutes. I asked four times to schedule a callback — no one ever acknowledged those requests. I also asked multiple times to speak with a supervisor and was completely ignored. After an entire month of chasing them, following up on unanswered emails, sitting on hold, and jumping through hoops, Amazon finally told me they couldn’t do anything. This is absolutely unacceptable. Amazon, your brand is on that gift card. You are responsible for the products you sell — not the customer. You wasted my time, treated me like I didn’t matter, and left me out hundreds of dollars. I’ve been a loyal Prime member for years, but after this, I’ll be cancelling my account. I’ll also be sharing my story with as many people as I can so they know what kind of “support” to expect. Amazon, do better. You’ve lost a customer for good.”

Helpful Report

Posted 4 months ago

“Here's my question that customer service was stumped. Prier to becoming a Prime member, we never had a delivery issue. Now a Prime Member, WOW, many Manny delays, lost packages and on 3 orders they gave me multiple delivery days at which point it never showed. Customer service said, re order and try again. Can't say Prime is worth it”

Helpful Report

Posted 4 months ago

“I bought two projector screens from Amazon, one of which was wobbly and insecure, so I requested a refund. I called Amazon to inquire about the return process. They instructed me to ship the screens to their return address and assured me they would refund the shipping cost. The boxes were quite large, resulting in extra-large shipment fees from every shipping company. I called Amazon again and explained that the shipping would cost considerably more than $100 per box. An agent confidently stated that I should pay the amount, and they would refund it. I did so and provided payment receipts totaling $276.24 for both boxes. Several weeks later, I only received a refund for the price of the items, not the shipping charges. I called Amazon again, and after a lengthy 30-minute conversation, they only agreed to refund $150. As a reasonable person, I suggested accepting a gift card as a resolution, but they refused to honor their initial promise. When I asked to speak with a supervisor, I was apparently not considered an important customer, as they simply hung up.”

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Posted 4 months ago

“Boycott Amazon the owner is part of Donald Trumps disgusting group of allies”

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Posted 4 months ago

“So here is a lesson, they won't allow me to write a bad review about a seller. They also can't reach the seller?! With all this technology and I can't get a missing piece.”

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Posted 4 months ago

“Amazon has gotten so bad lately. First, they tell you when to expect your package, then they change the delivery date, tell you it's "delayed" and then to wait to see if you're going to get it. After you wait 4 days and it doesn't show up then you can talk to someone who "might" have a clue about where your package is. If they do manage to deliver it, you can be 100% sure they won't follow your delivery instructions. One driver even told me he never looked at the instructions. I've found my packages thrown over my fence in the back yard, left outside in the elements (when I've provided a place inside for it to be left) and they've even left it down the street at another house (when my street and house number are clearly and largely marked on the front of house.) I'm so done with this company. They don't have and loyalty incentive for me to stay. I'm going back to shopping local. If I could give half a star I would.”

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Posted 5 months ago

“Unethical company, we ordered Pergolas yesterday and Amazon blocked our order and account. We called customer service who said they will look into it and reactivate the account. All other items in that order were processed. Soon we saw that our pergola order has been deleted and the price doubled on there site. They blocked us from buying it at their posted price yesterday and today it has doubled!!!! Very unethical and snarky move.”

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Posted 5 months ago

“The product from Amazon was fine the delivery service that they use in the cariboo BC Canada is horrendous (dragonfly delivery )and the customer service that said too bad so sad you chose to order from us was shocking”

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Posted 5 months ago

“Orders thousands of dollars worth of merchandise and had so products no get delivered and some empty boxes delivered. They promised me my money back got nothing then proceeded to promise gift cards for the money lost $700-900 got nothing. Phoned then numerous times and got no help and was told it was going no further what business treats there customers like this I will never order from them again and I will tell everyone to do the same.”

Helpful Report

Posted 5 months ago

“Awful company and uncaring employees. Not sure why they bother with delivery time promises as they NEVER actually arrive in the promise times. Not to mention I watch many of their drivers talking in the phone while driving, won’t even get out for deliveries anymore. They just throw your package in the general direction of your home and speed off.”

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Posted 5 months ago

“My review is regarding the drivers. Why are they allowed to talk in the phone while working? They are constantly coming to the building I am in talking in their speaker phone with a friend very loudly. If they aren’t on speaker, they have ear plugs talking. They should be asked to hang up while in the building. These are generally men from India. I’m not sure who they are talking to but it seems they are not able to work alone, they need to be talking or with someone all the time. They should be working not socializing.”

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Posted 5 months ago

“Extremely poor customer service!!!! I am trying to place an order for pickup at a locker website is not allowing me to do this! Customer service is telling me I have to wait 24 hours and then look for an e-mail. This is terrible customer service!”

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Posted 5 months ago

“Since Amazon fired their delivery drivers about 3 weeks ago and farmed out their shipping their delivery sucks to the point I can't use them anymore. I tried Walmart but they use Uber to deliver and they come as late as 10pm.”

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Posted 6 months ago

“I just received an order that took nearly a month, they added an additional item and charged me for it. I have been unable resolve this issue with Amazon in any way. Hence the review. My order still showed quantity of 1 on my end and they charged me for two and will not correct their error. I asked to speak to a supervisor and was refused. This is scary that they can just add to your order and not fix the problem.”

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Posted 6 months ago

Amazon Canada is rated 1.5 based on 561 reviews