I had a similar experience as anonymous below. After contacting Amazon about problems with gift cards I was redirected to the third party seller who sent me back to Amazon. Back and forth I went until I was told that my money was in the process of being refunded. After no money was refunded, I contacted customer support again. I was told there was nothing Amazon could do and referred me back to the gift card company AGAIN. Many hours over the course of a week were wasted on this. They have lost a Prime member, I will no longer be doing business with them.