They are becoming the worst online shopping service I just don't understand why they would not maintain high professionalism and great service like it used to be it's so sad. I have been having lots of issues with late deliveries and undelivered items. My last package I ordered it to be delivered on the same day and it got delayed I called customer service they wouldn't refund me even though I told them I don't want the item anymore and it wasn't delivered to me at the first place. they said they won't refund until they get an update on the carrier . They literally held my money till they figure out their mess ! I am very disappointed on how their service has become and how they resolve matters they obviously do not care about their clients anymore . They hire support agents that do their job the worst way and don't care about Amazon's reputation. No one gives you a fair resolution or cares about your business they just think we have a stash of cash sitting next to us if they don't refund it's okay we'll go to the next order . Time means nothing ! No sense of urgency ! It's so messed up !