Have been an Amazon Prime member for years. There are many great products & shipping is fast and reliable for most items. Unfortunately, as can be the case when companies grow, service is going downhill. Amazon in the past was extremely good at refunding for items that did NOT meet the advertised product. Recently made a purchase ($100 for a table pad protector) which was extremely poor quality & have had the biggest run around from Amazon. The seller expects purchaser to a) pay for return shipping b) insure pkg c) instructions included advise buyer most likely will NOT receive refund!!!! Between 8 e-mails & 8 phone calls keep receiving the same run around. Shame on Amazon for allowing 3rd party sellers & NOT clearly advertising this in the sellers ads. STEER CLEAR from Amazon if you can buy local & pay a few cents more - you will be thankful not having to deal with false advertising.