Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 578 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

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Metrics

1.5

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 8th October 2025

Anonymous

Amazon Canada 5 star review on 7th August 2025

Jack C Patterson

Amazon Canada 5 star review on 27th July 2025

Marvin M. Jones

Amazon Canada 1 star review on 25th July 2025

Paradigmrecoveryfirm (AT) Gmail.....com

Amazon Canada 3 star review on 28th February 2025

Douglas Turski

Amazon Canada 1 star review on 17th February 2025

Anonymous

Amazon Canada 1 star review on 7th February 2025

Carlos Nishii

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have lost my job and they are taking money from me for a membership I did not ask for. When I did have a membership it was only for the 2 day shipping, which I do not get any more. Amazon.ca is taking my money even after we had an argument about this. WORST part is the crooks do what they can to be very hard to find and contact customer service.”

Helpful Report

Posted 5 years ago

“Amazon Canada claims to have free shipping for Prime members but has now come up with the "Add on Items" Whenever I try to find ordinary items for a reasonable price, It is an add on item, so I would have to order two. The rest of the similar items cost more than buying at other stores. Now, some items have international shipping charges, prime member or not. It takes forever to find anything to buy now. Also, some things have been taking two months to arrive. I used to order often. I think I may slow it down.”

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Posted 5 years ago

“Amazon has been doing very poorly with its deliveries. Amazon is using Intellicom Express and either they suck or Amazon is using them to get away with delayed shipments. Promised items that don't arrive the day it to be delivered. I personally will put a halt to my ordering from Amazon.”

Helpful Report

Posted 5 years ago

“For my first several orders, )products that came from Amazon) the service was great, the latest product THEY sold me, comes from China, via YunExpress apparently, tracking said "Delivered" 3 days ago...NOPE, not to me or my house!! And now I'm getting ZERO customer service from both Amazon AND the seller in China, nothing but garbage!! I can't even access information on Amazon to get proper customer service, and they don't want to hear about my issue all it says is, wait 3 days and then contact seller...well, I DID buy it from you so... and the seller in China just says stupid things like "Did you check your mailbox?" then "well, contact your local delivery service" WHAT DOES THAT MEAN??? you sent it via YunExpress and Canada Post and any others here have NO idea what tracking number that is. Absolutely and completely disappointing in the service all around”

Helpful Report

Posted 5 years ago

“Be careful with the price, if you don't compare the prices before you're order, you may pay double, I think I'll cancel my prime membership wirh amazon.ca soon, there was only once time I thought will get a good deal on one item and next day they send me an email that they canceled my order , can't find any good deal on here anymore, might have to go straight to stores for anything from now.”

Helpful Report

Posted 5 years ago

“Amazon.ca used to be fantastic. We have an Amazon prime membership and because we live just outside of Calgary were so impressed by the quick delivery right to our door. Suddenly, likely because of the Covid-19 pandemic everything we order on Amazon is being shipped via Canada Post (ugghhhh!!!!) so if it doesn't fit in the tiny box we get a "tried to deliver notice" and we have to drive to the post office in a nearby town the next day, line up (they allow one person in the post office at a time) and wait and wait and wait. I won't be ordering anything from Amazon.ca until the pandemic is over... Brutal!!!”

Helpful Report

Posted 5 years ago

Amazon Canada is rated 1.5 based on 578 reviews