For the most part Amazon is a handy way to get things, especially when you are rural and have to travel a long ways for shopping. Unfortunately there packing department does not have much common sense. I order Pails of cat litter. they are sealed and have a handy handle on them. But instead of just sticking a packing label on the pail they throw them in boxes, so 2 pails in a big box or 3 pails in a bigger box.... and if you order anything else they put it in there too. 4 months in a row now I have received a large box with a couple pails of litter and 3 boxes of coffee pods- as you can imagine the boxes of coffee pods are destroyed. I have attempted to contact customer service to see how i go about getting the pails shipped not in the box with the coffee. But customer service was only willing to send me a prepaid label to send the litter back..... or the coffee back....... they were less than useless and just infuriated me.