Amazon's business has been suffering lately. Here is one reason. When Amazon CA changed their shipping policy in Canada to require driving across town to a remote Purolator with some QR code instead of being able to print a label (even printing a Purolator label would be fine) it made it very difficult for a lot of Canadians to return products. As a result I cut my Amazon usage from about 45 orders every 3 months down to about 3 orders every 3 months plus canceling Amazon Prime. So they lost about 95% of my business. I wonder if a lot of other Canadians took their business elsewhere for the same reason. Not that we were the biggest part of their market, but it's perhaps indicative once a company starts taking their customer base for granted and no longer puts customers first, their growth is bound to do an about-face.