They used to be great. But the service has gone downhill for the past 6 mo. about 1/10 package gets lost - and they wont acknowledge it. When do get my stuff, Increased delays - it can take up to 3 weeks to get my stuff - and i Have Prime! Refund takes a very long time. Customer service feels like you are talking to a robot lacking AI. The prices are gouged craziliy when you compare to Amazon.com - it doesn't compare even with the 25% exchange rate... I guess i know how they can afford to offer free deliveries - your items are double, sometime triple the price ! They have become a Chinamart and most of the stuff is cheap, crappy items i could buy at a dollar store for less. I'll be canceling my Prime and order from the US site whenever i can. For the rest, i'll go to ebay, zulily, etsy and other site which are still reliable.