I ordered something from Amazon about $200.00 worth - they said out for delivery - when I checked - btw I was home all day waiting for delivery - it said undeliverable - I called customer service as this isn't the first time the driver was being lazy - I live in an apartment building - there is a big sign on the door that gives deliver people instructions on how to use the intercom - where the external staircase is and which apartments are on which level - its a small two floor 28 unit apt building - the drivers see that and do not bother to read the sign - I phoned customer service and they responded the driver tried - I asked if they also called the manager, the instructions are also on the door - she came back and said yes the manager didn't answer either - I said nope that driver is a liar because I am both the person receiving the package and the manager - they did not even attempt it - I was told by customer service that they would try to delivery again before 10pm that evening and at 9:30 pm it showed again delivery attempted but could not reach person - I immediately contacted customer service and she said he is back at the depot - I said if he tried at 9:30 pm there is absolutely no physical way he could make it from my place to the depot in under 30 minutes unless he is a bird since it's an hour drive - I asked her to confirm that and yup she isn't sure what happened - it took 3 days of this for me to get my package - I leave special detailed instructions and still get similar run arounds from lazy drivers who don't want to read or follow clear instructions - customer service says they can't make them read the instructions - ok well I also wrote them down when I ordered the items in question on the shipping order - why have a place to write down special instructions if the driver isn't going to read them - I am really rethinking my Prime Membership - I pay yearly and this June I may not - now I am out shopping locally and not wondering if the item is going to be damaged or take 2 or 3 weeks.