Customer service is horrendous. They have absolutely no power to make anything right (with valid complaints)... called to complain about dellivery driver lying saying a "delivery attempt was made"... I was here WAITING for them them the entire day. Last time the lie was there "no access to the building" (excuses are becoming too numerous to count)... all custoomer service does is apoloogize, and basically say to wait even longer for another delivery attempt (tomorrow)... with this type of service, what is the point of Prime? People are right when they say Amazon is just getting worse!!