I recently had a less-than-stellar experience with Amazon. I ordered a gift with the added touch of gift wrapping, intending to give it to my friend tomorrow. To my disappointment, the gift arrived without the promised wrapping. When I reached out to customer service, they said they couldn't resend the wrapping and instead just offered a refund. I wasn't interested in a mere $4.49 refund; I was hoping for a reliable and efficient service, especially given the importance of the occasion. Quite let down with this experience
1 year ago
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