I had ordered a computer that did not work when it arrived. I sent it back and it was recieved by Amazon November 6 2023, it is now January 5 2024, I have yet to receive the refund, and I have incurred 2 months of interest charges, totaling over $120, that Amazon said they will not reimburse me for even though they admitted that the delay in the refund was due to a "glitch" on their end. The customer service rep kept saying there is nothing he or anyone there can do and that I should contact the credit card company. I own a small business and if myself or one of my employees causes a customer to be out of pocket above and beyond the cost of the item due to something we have done I am covering that expense it's only fair and good customer service. If I didn't need to use Amazon for business I would boycott and avoid them all together. It's a shame when a company takes advantage of customers Beca see they have a monopoly.