Recently I purchased a Pelonis oil filled space heater. Paid full price ($157.00) but received a used product which is sold for $88.00. Provided a review on their product review site. No action was taken. The product insulation regifoam was missing on the top part. The bottom part of the regifoam was broken. The wheel nuts weren't together, it was separated (3 in one pouch, 1 was out lose withe unit). The box was heavily scotch taped showing signs of a returned item. Yet, Amazon charged me full price. I am a prime customer and if they treat me like this, imagine how they would treat a non prime customer. Disappointed.