Months ago I wanted to return a pair of shoes, I requested a return label several time and called (which cost me money) I never did receive a return label and eventually I donated the shoes. The next order that I didn’t receive but my credit card was charged for, I had to request a refund… if the item wasn’t delivered, why was my credit card charged in the first place and why didn’t I get an automatic refund!!!!! Today I received my order of 3 jars of coffee, when I reached in the box at the last second I realized that one jar was completely smashed, good thing I didn’t cut my hand. I go to request a refund and it says they don’t refund for ‘groceries’ and it doesn’t give me an option for a replacement. THIS IS THE LAST TIME I WILL EVER ORDER FROM AMAZON!!!!!!!!