I use to love Amazon until recently. The customer service team are not helpful and can't tell me why I am having issues with Prime Vedeo. I spent all day on thephonw with them multiple phone calls and all I got was escalated to a manager to review my issue. After having to ask when somone would get back to me I was told perhaps within 24 hours. Back when you called customer service in the states they were awesome and could fix the issue. I'm paying for a service they can't seem to fix. Not happy with this at all. I use Amazon all the time and have serval channels on Prime but no one willing to really assist.