If I could give 0 stars I would. I am not one to leave bad reviews but my goodness I have had the worst experience with amazon customer service. If I went into full detail with everything, they have messed up on it would a full-blown novel. I have been dealing with them for 3 months!! I tried returning something,and got sent the wrong return shipping label 3 times in a row, to then be told they can't give me one and that I would have to sort out the return on my own. I then confirmed with about 5 or agents that If I return it on my own dime that I would be refunded the shipping cost. I was told yes by all agents. I then send in all the information I was told to and was told I would be refunded 3-5 business days. Almost 2 weeks go by with nothing. I call again to be told they can't refund me.. so I speak with a manager who said that was a mistake and they would process the refund right away. After confirming the refund amount of over $100 with multiple agent multiple times I then wait another 2 weeks to receive nothing and have to call again! I get told it is being processed and will be a few more day. I just got an email finally stating I would receive my refund..... the email stating I would be getting 3.99 back.... They owe me over $100 and sent me 3.99!?! I am beyond baffled and so incredibly mad.