They lost not only one, but TWO stroller/car seat travel systems!!! No third parties were even involved, it was sold from and shipped from Amazon. They refunded the first one that was “delayed due to extreme weather” to lost in transit. The second however, the demanded that I send a copy of government issued id to “verify” the abnormal activity on my account. Maybe if they had my picture, it would magically prove it was really me!! I asked them to tell me where the order was as the tracking number they provided would not work, and they could not say where the item is. They charged my card and took my money fine. I’m honestly so disgusted with amazon. I’ve cancelled all my subscriptions with them and will not be ordering again. Time to put my money back into businesses that deserve it!