Most packages come as stated with regards to delivery and returns...so I am happy with most of my experiences. However I placed a large order yesterday and for some of the products was told it would be delivered today..not done...so I called and spoke to one person....whom I had difficulty hearing and understanding my request...and the same for the supervisor...taking an hour to try and resolve my issue...but no....will be delivered now some time between Oct 18-24 ! No help from Amazon....with my hearing and an email request. I now have adjusted my modem so I hope hearing will be better... I requested a supervisor call me...but not done either....When I tried to call back ...3 times....Amazon hung up on me....this is why I give a 3 rating.