REQUEST NUMBER 171-7823870-2063543 On 8th Feb I have made a purchase of a GoPro on the Amazon website (via spanish link) I paid 50€ and they promised to get the delivery on Feb 15th. On Feb 15th the product didn't arrive, so I contacted them on 16th and I spoke on chat with someone who promised me compensation if I wouldn't get my product until Feb 17th at midday So on Feb 17th at 12h10 I contacted them explaining that the product didn't arrive and someone promised the compensation as they could read on our chat conversation. So I received a call from another operator who informed me that would contact another team to expose my problem and get approval for the compensation. To my surprise, they DIDN'T approve the compensation saying that they are not responsible for delays in the deliveries. I had to be a bit rude and request to speak with management and I have remembered them that they should fulfill their promises. Then that operator put me on hold once again and he spoke again with his team. After waiting almost 10 minutes they approved a 5€ compensation for future purchases only with products supplied by amazon. This is a ridiculous offer for the time that I spent and I still don't have my order. They could offer 15 or 20€ for any future purchase on their website but they preferred to lose a customer. SHAME