They locked me out of my account because I changed the details on a high value order. This is fair enough and I'm happy they are looking after my security. However I would like to get back into the account, and they are finding it difficult to make this happen. The automated AI customer support, is about as much use as a chocolate teapot. I just sends you back the the first page you start on over and over again. I tried calling, but once again it was a waste of time, the operator said they would clear the block on the account and i could use it. Here I am still unable to log on ten days later, having received endless automated emails telling me how wonderful their service is and how much they care. They just need a human with half a brain to look at it. Its an easy fix made impossible by a lack of human resources, and a lack of care. Amazon are now so big they wont notice if my account doesn't work, and they wont care.